Privacy Mask: how to cover an area?

Privacy Mask: how to cover an area?
Privacy Mask: how to cover an area?
2021-05-01 16:13:56 - last edited 2022-05-12 08:42:11
Model: Tapo C310
Hardware Version: V1
Firmware Version: 1.0.14

In order to respect my neigbor privacy, is there a way to define a cover area?

 

My previous camera allow me to define an area which is always seen as black( privacy Mask)

 

If it is not yet possible, please add this feature on your next firmware.

 

Thanks

 

 

 

 

 

 

 

 

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#1
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1 Accepted Solution
Re:Privacy Mask: how to cover an area?-Solution
2022-05-12 08:39:40 - last edited 2022-05-17 09:33:01

Hello everyone, 

Thank you for the feedback. If you wish to prevent an area being seen from camera, try to adjust the angle of camera or change a different location for it, for example,  try putting camera closer to the area to exclude that part of the zone from the view  field of camera.

 

Here is another good news for this request, with the release of Tapo Care (paid Cloud service for Tapo camera * released in certain areas)  you could now enjoy  Privacy Zones with Tapo Care subscription, now you could set customized block zones  in the camera's field of view to block out the area that you do not want to see  or record to protect your or neighbors' privacy. Here are some articles for more details for this feature. 

Related FAQs

 

 

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#8
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Re:Privacy Mask: how to cover an area?
2021-07-06 20:51:43

@bat agree. Not available, but something that would be really nice to have...

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Re:Privacy Mask: how to cover an area?
2021-07-08 09:12:22

@JMORL  Hello, 

I'm afraid tapo camera does not have the feature to customize a privacy area on Live view, so far it supports Privacy Mode to turn off the whole Live view streaming. 
https://www.tp-link.com/support/faq/2791/


You may adjust the angle of camera or zoom the live view and see neigh's area could be avoided or not. 
Thank you for your suggestion, we will record your feedback firs for further evaluation. 

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Re:Privacy Mask: how to cover an area?
2021-07-30 09:09:47

@Solla-topee 

My strong advice would be to return it and get a camera from another manufacturer.

TP link are poor at implementing features that are common on other devices, see the view on windows pc thread where something was promised as comming soon but never happened.

 

If just bought,  return it as its not fit for purpose and do not get mislead by lies and miss information from tp link reps who post on here

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Re:Privacy Mask: how to cover an area?
2021-08-14 19:00:27

@Solla-topee 

It would be a great feature. :)

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Re:Privacy Mask: how to cover an area?
2021-08-19 21:55:06

@Solla-topee It is a very important improvment, as also there are legal requirments in some countries, where this is a must have.

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Re:Privacy Mask: how to cover an area?
2021-08-20 05:57:36 - last edited 2021-08-20 06:10:02

@PedroMP I agree. E.g. in my country (Sweden) this is a legal requirement. There is in fact imprisonment (up to 1 year) in the penalty scale of the crime (not masking public areas or areas that aren't yours).

 

@Solla-topee: adjusting the angle of camera is hard as your lenses are wide angle and looses focus if you aim it way off. Zooming live view doesn't help either, as the motion recording to SD card record the whole view.

 

To be honest, this is a must-have feature for many countries in Europe.

 

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#7
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Re:Privacy Mask: how to cover an area?-Solution
2022-05-12 08:39:40 - last edited 2022-05-17 09:33:01

Hello everyone, 

Thank you for the feedback. If you wish to prevent an area being seen from camera, try to adjust the angle of camera or change a different location for it, for example,  try putting camera closer to the area to exclude that part of the zone from the view  field of camera.

 

Here is another good news for this request, with the release of Tapo Care (paid Cloud service for Tapo camera * released in certain areas)  you could now enjoy  Privacy Zones with Tapo Care subscription, now you could set customized block zones  in the camera's field of view to block out the area that you do not want to see  or record to protect your or neighbors' privacy. Here are some articles for more details for this feature. 

Related FAQs

 

 

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#8
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Re:Privacy Mask: how to cover an area?
2022-07-13 06:43:40

  @Solla-topee 

Hi,

We have evaluated several of the camera models now, ranging from C200, C310, and C320WS and the top feature that would more or less be a requirement is the ability to set privacy masks directly in the camera without having to pay an additional fee. This feature is as being mentioned by others a hard-must-have!

 

I am personally fine with that you're putting more advance features under paid subscriptions but privacy mask is not premium.

 

Thank you for pushing this against the free settings!

 

Best regards,

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#9
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