Tapo C210 live view quality.

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Tapo C210 live view quality.
Tapo C210 live view quality.
2021-05-02 18:06:48 - last edited 2021-09-06 08:09:43
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.1.2

Hello, with Tapo C210 I cannot set the live view quality and it looks like it is defaulted to LQ. This is possible for the C200 cameras I have. Why is a newer model missing this feature?

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1 Accepted Solution
Re:Tapo C210 live view quality.-Solution
2021-08-06 03:02:37 - last edited 2021-09-06 08:09:43

@Mihainstef 

 

Image quality improved slightly after updating firmware (unreleased beta) sent by TP Link support team.

 

https://static.tp-link.com/upload/beta/2021/202108/20210803/Tapo_C210v1_en_1.1.9_Build_210802.zip

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#10
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18 Reply
Re:Tapo C210 live view quality.
2021-07-18 08:16:39

@Mihainstef 

I have the same issue. I can change the image quality to 3MP in the settings but it doesn't change anything. This is frustrating, i should've bought the C200 which at least has proven results on 1080P....

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Re:Tapo C210 live view quality.
2021-07-21 01:07:26 - last edited 2021-07-21 01:07:42

@LFOoi

Thank you for your valuable feedback, please confirm Tapo  app is the up to date.

Can you share with the photo of Live view page when camera being set at  3MP and 1080P separately? 

May I know the model of your phone and its Android/ IOS version, the tapo app version, thank you. 

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Re:Tapo C210 live view quality.
2021-07-21 01:36:50

 

Solla-topee wrote

@LFOoi

Thank you for your valuable feedback, please confirm Tapo  app is the up to date.

Can you share with the photo of Live view page when camera being set at  3MP and 1080P separately? 

May I know the model of your phone and its Android/ IOS version, the tapo app version, thank you. 

@Solla-topee 

 

Tapo App is up to date.

I am using iOS. All 3 of my iOS devices are having the same issue. So i think it's either Tapo's hardware or firmware issue.

 

 

 

 

 

 

 

 

 

 

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Re:Tapo C210 live view quality.
2021-07-21 03:51:25

@LFOoi Thanks so much for sharing all the detailed info,, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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Re:Tapo C210 live view quality.
2021-07-21 03:52:20 - last edited 2021-07-21 05:31:44

@Mihainstef Hello, 

For Tapo C210 , you could set Video Quality from Camera Settings page.

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Re:Tapo C210 live view quality.
2021-07-21 04:58:59 - last edited 2021-07-21 05:01:10

@Solla-topee 

 

I can change the setting, but the live view quality remains the same regardless of that setting:

 

3mp:

 

720p

 

 

Also it makes no sense to change the recording quality in order to change the live view quality.

 

I will put a c200 next to the 210 tonight and show you the difference.

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Re:Tapo C210 live view quality.
2021-07-21 05:39:47 - last edited 2021-07-21 05:43:43

@Mihainstef 

The issue looks unusual and we'd also create a support email to escalate your case, please check email later, thank you. 

May I know the model of your mobile device and its IOS or Android version?  Kindly confirm your tapo app and camera firmware are  up to date as well,

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Re:Tapo C210 live view quality.
2021-07-21 06:25:31

@Solla-topee 

 

 
Camera firmware is 1.1.6 and phone is Samsung Galaxy S21 Ultra with android 11. Also latest updates are installed.
Replied via email as well.
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#9
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Re:Tapo C210 live view quality.-Solution
2021-08-06 03:02:37 - last edited 2021-09-06 08:09:43

@Mihainstef 

 

Image quality improved slightly after updating firmware (unreleased beta) sent by TP Link support team.

 

https://static.tp-link.com/upload/beta/2021/202108/20210803/Tapo_C210v1_en_1.1.9_Build_210802.zip

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Re:Tapo C210 live view quality.
2021-09-05 19:08:40 - last edited 2021-09-05 19:10:50

@LFOoi Hi I have the same issue with the c310 image quality is very poor.Did it improve with firmware,if so how do you manually flash it,thanks.

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