C310 firmware upgrade doensn't work

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C310 firmware upgrade doensn't work

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C310 firmware upgrade doensn't work
C310 firmware upgrade doensn't work
2021-05-10 13:07:54
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.0.13

Hi dear support team!
 

I have a litte problem with c310 firmware upgrade.
I mounted 5 C310 cameras at home wireless connected. 3 of them has the last firmware already installed 1.0.14, 1 of them 1.0.5 and 1 has 1.0.3.
When i updated the camera with fw 1.0.5 it worked fine, it got fw 1.0.14. But the last one with fw 1.0.3 got fw 1.0.13 201217 and it says up to date with the last fw

Fw 1.0.14 has a lot of features that i need and 1.0.13 doesn't have it.

Is there any way to upgrade manually or Is there any suggestion to solve the problem?

 

 

Best regards

 

Ula

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#1
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8 Reply
Re:C310 firmware upgrade doensn't work
2021-05-10 16:22:24

@Ula 

 

hi

same problem ^^

i have buy a second tapoc310 

have make firmware upgrade when asking but still at 1.0.13 and the app tell me it's up do date ... mi first camera have the fw 1.0.14 and i want the same specs 

regards 

Ula wrote

Hi dear support team!
 

I have a litte problem with c310 firmware upgrade.
I mounted 5 C310 cameras at home wireless connected. 3 of them has the last firmware already installed 1.0.14, 1 of them 1.0.5 and 1 has 1.0.3.
When i updated the camera with fw 1.0.5 it worked fine, it got fw 1.0.14. But the last one with fw 1.0.3 got fw 1.0.13 201217 and it says up to date with the last fw

Fw 1.0.14 has a lot of features that i need and 1.0.13 doesn't have it.

Is there any way to upgrade manually or Is there any suggestion to solve the problem?

 

 

Best regards

 

Ula

 

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#2
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Re:C310 firmware upgrade doensn't work
2021-05-14 06:19:49

@C3dric85 @Ula 

Good day, 

 

Thank you for your feedback , most of the time APP / firmware update are pushed in different batches rather than to all devices. Therefore, you may find the devices of the same model & hardware have different firmware. Normally we do not need to do something about it, it is recommended to wait for the available firmware in Tapo app.

 

Please wait for a few weeks for the new firmware. 

Hope this could help~

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#3
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Re:C310 firmware upgrade doensn't work
2021-06-12 21:42:42 - last edited 2021-06-12 21:43:23

I have the same problem. I have two C310 cameras both V1. The first one has FW version 1.0.14 for more than two months. The second one has a FW version 1.0.13 and when I manualy seacher for update it says your FW is up to date. How long will I be waiting for an update?

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Re:C310 firmware upgrade doensn't work
2021-06-13 08:42:28 - last edited 2021-06-13 08:43:15

 

Martin_cz wrote

I have the same problem. I have two C310 cameras both V1. The first one has FW version 1.0.14 for more than two months. The second one has a FW version 1.0.13 and when I manualy seacher for update it says your FW is up to date. How long will I be waiting for an update?

 

 

same for me ^^

One month later no firmware update for my 1.0.13 ...

tapo FARNCE told me that they still working of an upgrade of the 1.0.14 ,maybe be the reason ... i hope because the 1.0.13 has less function than the 1.0.14

regards

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#5
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Re:C310 firmware upgrade doensn't work
2021-08-09 07:43:21

@Solla-topee same thing from me... I have 2 C310 cameras I bought two three days apart.  One is on 1.0.14 and the other 10.0.13... same HW version according to the app.  The one with 10.0.13 will not upgrade as it is "up to date".

 

Motion detection on 1.0.13 is practically inexistent or at least it doesn't work, I need 1.0.14 features.  I was starting to love these cameras (I have other 5 C200's), but not being able to upgrade after months is unacceptable.

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#6
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Re:C310 firmware upgrade doensn't work
2021-08-09 07:58:12

@ferangper Hi, a few days ago a new FW 1.1.8 was released. I have two C310 cameras and both offered me an update. I had FW 1.0.13 on first camera and 1.0.14 on the other. The biggest problem with FW 1.0.13 is poor Wi-Fi stability and frequent signal dropouts, this fixes FW 1.0.14 new features are a nice bonus. The new FW 1.1.8 works well so far I haven't found a problem. 

 

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#7
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Re:C310 firmware upgrade doensn't work
2021-08-09 08:04:13

My problematic camera was upgraded to 1.1.8 in early July. version, has since worked like a charm. Be patient ;)

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#8
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Re:C310 firmware upgrade doensn't work
2021-10-18 00:21:39

@Ula have similar problem.  First camera c310 fw 1.0.14 had thumbnails and the extra features in motion detection...however it updated to fw 1.1.10 and now dont have any of the extra features fw 1.0.14 had although has thumbnails.

 

2nd camera  c310 v1 fw 1.0.13 no thumbnails and extra features in motion detection. Says update the latest version. Can't even update to 1.1.10 that has at least thumbnails.

 

Annoying first camera originally had thumbnails and extra features now doesnt with so called upgrade.

Ula wrote

Hi dear support team!
 

I have a litte problem with c310 firmware upgrade.
I mounted 5 C310 cameras at home wireless connected. 3 of them has the last firmware already installed 1.0.14, 1 of them 1.0.5 and 1 has 1.0.3.
When i updated the camera with fw 1.0.5 it worked fine, it got fw 1.0.14. But the last one with fw 1.0.3 got fw 1.0.13 201217 and it says up to date with the last fw

Fw 1.0.14 has a lot of features that i need and 1.0.13 doesn't have it.

Is there any way to upgrade manually or Is there any suggestion to solve the problem?

 

 

Best regards

 

Ula

 

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