Cannot connect tapo to wifi, but connects to hotspot
My tapo camera does not show wifi network while setup but shoes the Hotspot network and connects to it.
What should i do to connect it to the wifi.
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@Tunir Hello,
Tapo camera only supports 2.4Ghz Wi-Fi, so please confirm your router is broadcasting a 2.4Ghz wifi.
It is recommended to change 2.4Ghz Wi-Fi channel to a channel among Channel 1- 11.
If still the same problem, may I know the model of your wifi router and a photo of wireless settings on main router, thanks
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Hello, thank you for the reply.
The wifi i am using is 2.4ghz. But still the same problem persists.
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@Tunir Hello,
Thank you for your reply. May I know tapo setup failed at which step? Please share a photo of the Error message with us, thank you.
If the set-up failed at the last step after you put in Wi-Fi password , you could also try some suggestion here:
- when you configure the camera, please make sure the camera is close to the router and Tapo app is up to date on your phone.
- please verify your Wi-Fi password by forgetting your Wi-Fi network on cell phone :
Go to Settings-> WiFi on your phone, Tap (or Long press the router's WiFi name ->Forget / Delete the network
Please reconnect to your router wifi and it will ask for a password, will it accept your router password?
- 0lease check if main router has Advanced settings like Access control/ parental control etc. that may block the camera
- change wireless security of router to WPA/WPA2-PSK
- change a different Wi-Fi channel
If issue persists, please let us know the steps you have tried, and help confirm some details here:
- May I know the model of your wifi router and have a photo of wireless settings on main router:
- How about your network topology:
- Model of your phone and its IOS / Android version:
- Led Status on Camera after set up:
- Tapo app version
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