Motion detection notifications issue

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Motion detection notifications issue

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Motion detection notifications issue
Motion detection notifications issue
2021-05-25 20:30:41 - last edited 2021-05-25 21:06:00
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hi, I've had this camera a couple of months and all has been fine. In the last week or so, I've stopped receiving notifications on my phone... Settings are in the attached screenshot. The problem is: motion detection is on, activity notifications are on, but when I come out, the Detection and Alerts field says detection only!

Any ideas please?

I'm at my wit's end now.

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#1
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3 Reply
Re:Motion detection notifications issue
2021-06-02 07:03:26

@AlaDC 

Hi, when the smartphone is on the local network, would the Detection and Alerts stay 'on/enabled', not 'detection only''?

So everything works perfectly as long as the smartphone and camera are on the local Wi-Fi;

May I know the model number and operating system of your smartphone?

Did you also enable the notification on the smartphone?

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:Motion detection notifications issue
2021-06-03 20:34:33

@Solla-topee 

 

I have the same problem with my three C310s. There have been no notifications for a few days. The cameras record when there is movement and it is also marked in the timeline of the camera, but there are no notifications. Even when I click on the envelope in the app, there are no entries there.

 

I've already restarted the cameras, disabled detection and notification settings and enabled them again, but nothing helps.

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#3
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Re:Motion detection notifications issue
2021-06-07 08:30:26

@P4tr1ck Good day,

 

Thanks so much for sharing all the detailed info. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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