KC115 Won't connect, flashes Green after telling me to go to support page

KC115 Won't connect, flashes Green after telling me to go to support page
KC115 Won't connect, flashes Green after telling me to go to support page
2021-07-03 21:19:51
Model: KC115
Hardware Version: V1
Firmware Version:

I have an xfinity router modem combo and like i mentioned in the subject line, it just simply won't connect. Tried two different phones, tried restarting several times. Super frustrating. 

0
0
#1
Options
1 Reply
Re:KC115 Won't connect, flashes Green after telling me to go to support page
2021-07-16 08:15:26 - last edited 2021-07-16 08:21:05

@Sn0wmiser Hello, 

 

Sorry for the delay, Kasa camera flashing green means camera was able to connected to Wi-Fi but failed to connect to cloud server.

It could be related to  modem or router's firewall or router's DNS settings. 

Please refer to 'Case 3 System LED is flashing green ' in the guide below to troubleshoot and see if that works for you. 

https://www.tp-link.com/support/faq/2663/

 

 

If the above does not work, please let us know the steps you have tried, and help confirm some details here:

May I know the model of your wifi router a photo of the Error message on Kasa app: 
How about your network topology:
Model of your phone and its IOS / Android version:
Tapo app version

 

 

 

0
0
#2
Options