Tapo C210 Onvif PTZ not working

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Tapo C210 Onvif PTZ not working

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Tapo C210 Onvif PTZ not working
Tapo C210 Onvif PTZ not working
2021-07-05 15:41:04
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.6

This camera is supposed to be Onvif Profile S compliant and I know that PTZ feaure is 'Conditional' so not mandatory to meet Profile S specification, however seeing as the camera is a PTZ camera and this a main function of this camera, there should be PTZ via Onvif capability?

 

Please can someone at TP-Link explain why the functionality does not exist?

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5 Reply
Re:Tapo C210 Onvif PTZ not working
2021-07-06 01:03:10
update it and try again :)
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Re:Tapo C210 Onvif PTZ not working
2021-07-06 06:22:44

@LuizCB that has been done already and using the latest FW, tried with ODM and other VMS too and PTZ does not work.

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Re:Tapo C210 Onvif PTZ not working
2021-07-06 07:32:37

@trb123 

Tapo C210 should support Onvif PTZ now,  please make sure Tapo APP & firmware of camera are both up to date and make sure you could use PTZ via Tapo app fine first.

May I know which software you are using right now? On which direction the PTZ does not work? Thank you. 

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
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Re:Tapo C210 Onvif PTZ not working
2021-07-06 07:53:12 - last edited 2021-07-06 17:26:37

@Solla-topee I only received the camera a few days ago, so camera FW updates automatically so I assume is the latest as it did an update yesterday, and reports that FW is up to date.

Software again downloaded yesterday so is latest from Play Store.

Software used for testing is Onvif Device Manager, this is a 'standard' for any Onvif device, if it works there then it'll work anywhere.  Also tested using Bosch Video Management System, same results, camera will not operate in any direction, pan or tilt.

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Re:Tapo C210 Onvif PTZ not working
2021-07-06 12:43:31

@trb123 Thanks so much for sharing all the detailed info, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

Happy New Year! Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
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