Tapo C200 "Failed to receive IP Address" out of nowhere

Tapo C200 "Failed to receive IP Address" out of nowhere
Tapo C200 "Failed to receive IP Address" out of nowhere
2021-07-21 12:02:02
Model: Tapo C200
Hardware Version: V1
Firmware Version: 1.1.11

A.The model number of the camera and how many cameras do you have in total and the affected camera.

  • Tapo C200
  • 2 Cameras for now

B.The hardware and firmware version of the camera.

  • Hardware v1.0 firmware 1.1.11 and
  • Hardware v2.0 firware 1.1.9

C.The troubleshooting methods you have tried and the results.

  • Resetting more than 10+ times already
  • Unplug and replug
  • Waiting for 10 hours
  • Switching location
  • Setting it up right beside the router
  • Monitoring associated devices and seeing the IP Address appear
  • Changing different parameters of router
  • Repeating all of the above for 2 days now

D.The model number of the main router.

  • ZTE F670L

E.The purchase date of the camera.

  • Hardware v1.0: August 2020
  • Hardware v2.0: July 2021

 

My main issue is that the hardware v1.0 went offline. The green light was blinking and I left it for 10 hours after unplugging it again and again. After that, I decided to reset it, but it said "Failed to receive IP Address". The 2nd one (hardware v2.0) was working fine, so I decided to place that in the malfunctioning camera's position. UNEXPECTEDLY, this one suddenly couldn't connect to the WiFi either. It was working before I unplugged it, but suddenly stopped working after. Now I've reset the hardware v1.0 more than 10 times and the hardware v2.0 about 5 times now. Each time using different parameters. Take note that everything was working before 12am, July 21, 2021 GMT+8. I just saw that the hardware v1.0 was offline at around 1:00am. 

 

Is there something wrong with the Tapo server or firmware? I can't check the firmware update without connecting. I can clearly see that the camera is able to obtain an IP Address, but disconnects a few seconds after receiving an IP Address. I've honestly not seen this issue before I updated both cameras. The hardware v1.0 was working perfectly fine 24/7 for months on end until recently. I regret updating or even changing anything because it's causing so much issues to have both my cameras offline.

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3 Reply
Re:Tapo C200 "Failed to receive IP Address" out of nowhere
2021-07-22 02:41:00 - last edited 2021-07-22 02:43:36

@Winwin3642 Hello, 

Thank you for yoru detailed information, here are some suggestions which you could give a try: 

  1. Turn off or lower Modem/ router Firewall settings that may block camera
  2. Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
  3. Change router's DNS to 8.8.8.8/ 8.8.4.4
  4. Reboot camera (skip if you have tried this)
  5. Make sure camera is connected to router directly, not through other AP or Range extenders

 

For ' the camera is able to obtain an IP Address, but disconnects a few seconds after receiving an IP Address.' May I know did you found this from router log or Client list, you may share the related log on router for us. Can I have a photo of the Error on Tapo app during set up? Can you share the MAC address if you have them and your Tp-link ID (email) to us via private message, thank you. 

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Re:Tapo C200 "Failed to receive IP Address" out of nowhere
2021-07-22 05:21:42

@Solla-topee 

1. Yes, I've tried turning off all firewalls and any other features

2. The router is basic and has no such features

3. The router's DNS cannot also be changed. The only available modification is Port Forwarding

4. Done multiple times

5. We don't have other AP or Range extenders. I have tried different SSIDs since the router provides up to 4 SSIDs. This worked for 1 day, but immediately stopped after for both. I was able to setup 2 other cameras (in storage) using both SSIDs about 2-3 days ago, but I haven't checked up on those.

 

I can't send images in messages, so I've attached the log of my camera being registered with an IP Address even if it announces "Failed to receive IP Address"

 

Figure 1. Associated Devices log of my router showing my Tapo C200 Camera (I sent the full MAC Address via message) to the router with an IP Address, despite saying it failed to receive one.

Figure 2. Error message received on my phone after inputting SSID and password.

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#3
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Re:Tapo C200 "Failed to receive IP Address" out of nowhere
2021-07-22 11:33:56

@Winwin3642 Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

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