A.The model number of the camera and how many cameras do you have in total and the affected camera.
- Tapo C200
- 2 Cameras for now
B.The hardware and firmware version of the camera.
- Hardware v1.0 firmware 1.1.11 and
- Hardware v2.0 firware 1.1.9
C.The troubleshooting methods you have tried and the results.
- Resetting more than 10+ times already
- Unplug and replug
- Waiting for 10 hours
- Switching location
- Setting it up right beside the router
- Monitoring associated devices and seeing the IP Address appear
- Changing different parameters of router
- Repeating all of the above for 2 days now
D.The model number of the main router.
- ZTE F670L
E.The purchase date of the camera.
- Hardware v1.0: August 2020
- Hardware v2.0: July 2021
My main issue is that the hardware v1.0 went offline. The green light was blinking and I left it for 10 hours after unplugging it again and again. After that, I decided to reset it, but it said "Failed to receive IP Address". The 2nd one (hardware v2.0) was working fine, so I decided to place that in the malfunctioning camera's position. UNEXPECTEDLY, this one suddenly couldn't connect to the WiFi either. It was working before I unplugged it, but suddenly stopped working after. Now I've reset the hardware v1.0 more than 10 times and the hardware v2.0 about 5 times now. Each time using different parameters. Take note that everything was working before 12am, July 21, 2021 GMT+8. I just saw that the hardware v1.0 was offline at around 1:00am.
Is there something wrong with the Tapo server or firmware? I can't check the firmware update without connecting. I can clearly see that the camera is able to obtain an IP Address, but disconnects a few seconds after receiving an IP Address. I've honestly not seen this issue before I updated both cameras. The hardware v1.0 was working perfectly fine 24/7 for months on end until recently. I regret updating or even changing anything because it's causing so much issues to have both my cameras offline.