Bulb Is not working properly

Bulb Is not working properly
Bulb Is not working properly
2021-07-27 07:37:27 - last edited 2021-08-26 03:08:28
Model: Tapo L530E
Hardware Version:
Firmware Version:

Just bought and installed a Tapo L530 color change bulb. I can control the bulb with the app, but when I select "turn off" it just changes the color to yellow and doesn't turn off.The app says it is off and if I select turn on, it returns to the color it was last time it was on, but won't turn fully off.

 

Any ideas what had gone wrong?

https://koows.com/

Thanks In Advance

Riti

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Re:Bulb Is not working properly
2021-07-29 08:26:08 - last edited 2021-08-26 03:08:28

@RitiJ Hello, 

 

Thank you for your valuable feedback, please confirm your Tapo app and the firmware of bulb are both up-to-date.

Factory reset bulb and see if bulb performs the same? https://www.tp-link.com/support/faq/2753/

Can I have a short video of the phenomenon '  I select "turn off" it just changes the color to yellow and doesn't turn off' ?

If  set a different color like Blue/ Red and see if bulb could be changed to the correct color or also looks Yellow? 

Please share the MAC address of bulb to me via private message, thank you. 

 

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