Can't update C310 to latest firmware
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Can't update C310 to latest firmware
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I've just purchased two C310's from the same store. One of them has firmware 1.0.14, the other has 1.0.7. The camera running 1.0.7 occasionally loses connection to my NAS, and also is missing some motion detection features available on the other camera.
I've tried using both the iOS and macOS app to update the firmware on the camera: however, clicking on "Check for Update" doesn't do anything apart from the "checkbox" at the top of the screen redraws almost instantly - it certainly doesn't appear to be checking for anything. Both cameras are currently located in the same room as a Wifi endpoint and have a strong signal.
How can I update the camera(s) to the latest firmware, beyond returning them to the store?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Solla-topee can you please help me and tell me how to manual upgrade my tapo c310 firmware?
- Copy Link
- Report Inappropriate Content
Hi, i have the same problem as the rest of the people here, cameras can't be updated via tapo app. Could i get the firmware from you and manually upgrade aswell?
The chat support offered no support and didn't help at all.
Latest firmware should be 1.1.8
best regards
/P
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Can you also let me know the step of manual firmware update of C310? I have two cameras with 1.0.14 and 1.0.12 respectively.
- Copy Link
- Report Inappropriate Content
@Nivz13 Thank you for reporting your concern, please check my PM~
- Copy Link
- Report Inappropriate Content
hello, I am in the same case: 1.0.8, no update available.
can I have the firmware as well as the procedure please?
- Copy Link
- Report Inappropriate Content
Same here. Have two cameras but only one has updated to Firmware 1.1.10 The other is saying it's up to date but Firmware is 1.1.8. So I'm guessing that a manual update is needed, if so, how and why the secrecy in how to do it?
I was actually about to order another of these cameras but stopped the order when this happened.
- Copy Link
- Report Inappropriate Content
Hey Guys,
Thank you for your feedback and patience for the Tapo C310 new firmware. As Tapo C310 V1 firmware launch process may take longer in the process of being pushed to every Tapo users, we put the Tapo C310 V1 current latest firmware on the new thread below, you are now able to manually upgrade the firmware! Here you go:
[Software News] Tapo C310 V1 1.1.10 Firmware Update
Please feel free to leave any additional comments or feedback in regard to this on the above thread. Thank you!
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 3396
Replies: 20
Voters 0
No one has voted for it yet.