Hello to all!

First of all, how can i see the firmware version of my camera in order to give you exact info about the problem? I searched every menu in the Tapo app and in the camera settings and I can't find any "Camera info" data.

Now on the actual error, I can see the camera on the Tapo app when I am connected to the same WiFi network but it has a message saying "This device can only be controlled locally." As soon as i switch to 4G, it disappears from the Tapo app.

I have read other threads that suggest:

- the router to has internet access (obviously it has since I am using this same router to write this post now)

- to add to the DHCP server the google DNS 8.8.8.8 as primary (which I have done but I can not check it on the camera, on my laptop though I do see 8.8.8.8 as the primary DNS so I guess it did on the camera as well)

- to reset the router (done that)t

- to reset the camera (done that)

- to take down the router firewall (even though I would be happy to do it just for testing, there is no option to turn it off.. Just low/med/high protection. Tried all 3 and no change to the camera appearing in the app). I went a step ahead and tried whitelisting the traffic to the destination IP of the camera on the router, added port forwarding to 554/2020, stuff like that, still not appearing....

I have also enabled the Diagnostics on the camera and have a diagnose_log file if that helps.

Any other solution??

Thanks