Alerts when away from home

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Alerts when away from home

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Alerts when away from home
Alerts when away from home
2021-08-12 13:07:01
Model: Tapo C100  
Hardware Version:
Firmware Version: 2.4.10

Hi I've just got a couple of tapo c100 cameras to be used while I'm away, having set them up I get notified every time there is motion but this only happens while I'm at home & I don't get anything when I'm away. What can I do so that I gey notified when I'm away

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Re:Alerts when away from home
2021-08-13 01:24:02 - last edited 2021-08-13 01:24:37

@Dee76  Hello, 

Here is a related thread  providing some troubleshooting suggestions for notification issue,  please check  Case 4: Cannot get any notifications only when phone is out of home Wi-Fi or on 3G/4G mobile data  and see it works for you:

[Troubleshooting] Tapo Camera Notification Issues
https://community.tp-link.com/en/smart-home/forum/topic/271186 

May I know the model of your phone and its IOS or Android version? Does the phone connect to outside Wi-Fi or using mobile data when it could not receive the notification, who is the SIM card provider at that time.
Please check if the motion detection message being pushed in Message Center (envelope) on Tapo app? 

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