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TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app

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TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
2021-08-27 07:18:47 - last edited 2021-08-27 07:35:14
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.11

I have one Tapo C200, 24/7 running, SD Card for logs. After few weeks of running without any problems, when I checked my account for logs I found my camera in a different position(horizontal rotation), but nobody use the account in all this time and no people, animals etc were present in location(to touch the device).

In this case what is the explanation?

Regards,

Mihai

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4 Reply
Re:TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
2021-08-28 08:24:33

@mihai21 

Have you tried to reboot / reset the camera and check again?

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#2
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Re:TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
2021-08-29 23:06:58

@mihai21  A power outage. When he turnet on again he did the ignition automatic test and it did not stay in the same place only for a few centimeters.

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#3
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Re:TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
2021-08-30 03:26:00

@mihai21  Hello, 

Thank you feedback. 

May I know do you use any DVR or ONVIF software in your network?

How often camera rotate by itself let us know the exact time it rotates (such as 11:25AM Pacifc time ) and share the camera log to us,   thank you!

May I know the model of router, and network topology, e.g. router Archer C7 <wireless>tapo C200 camera 

Do you have any other smart device that are in your local network? 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:TP-LINK TAPO C200 rotate by himself, without any user interaction from Tapo app
2021-09-01 08:42:58

@Solla-topee 

Hi, Thank you everyone for your responses.

 I'm using TP-Link TR-ML100 router, only 3 devices in LAN, 2xTapo c310 1×TapoC200.

I don't have access to download logs from SDcard (device is located in another city).

This issue occurred twice in aprox 3 months, 07.45 AM and 08.30 AM CET. 

Also in case of power outage(maybe hours), the camera is able to memorize the last set position, or only default position ?

Regards,

Mihai

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#5
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