Hi there,
As the title says, a firmware upgrade, seemingly successful, no loss of power or wifi connection bricked my C310 camera. The device won't boot anymore, the status and night lights are constantly red.
Tried powering on/off, and resetting multiple times, with and without the SD card, but the device is completely unresponsive.
Is there a way to fix this manually, or is a warranty claim my only option?
Hello everyone
If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
If factory reset does not help, please contact the retailer or local support to check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster.
Tapo C310 V1 firmware recovery (*emergency mode) requires a Windows computer wired to the Tapo C310 via Ethernet cable for the recovery.
If any user has a Windows PC and would like to try the recovery for Tapo C310 V1, please email to <support.forum@tp-link.com> with email title' [Forum ID 255382] + Model + Hardware Version + Description ' , describe 1) Led status on Tapo camera 2) troubleshoot steps you've tried, and we will have a specialist to help look into that further.
* I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*
Hey@MrFox ,thank you for your prompt try out and glad to hear that the issue is resolved. 
We would consider your suggestion regarding more users further feedback on it 
Hello everyone
If the Tapo C310 camera got a firmware update failure, make sure you have tried to factory reset the camera with camera powered on, check camera still responds to a factory reset , or if the camera still broadcasts the Tapo Camera _XXX default SSID, or if the LED flashes amber and green.
If factory reset does not help, please contact the retailer or local support to check device warranty.
When contact local support or retailer, you may attach 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN , so they could deal with your case faster.
Tapo C310 V1 firmware recovery (*emergency mode) requires a Windows computer wired to the Tapo C310 via Ethernet cable for the recovery.
If any user has a Windows PC and would like to try the recovery for Tapo C310 V1, please email to <support.forum@tp-link.com> with email title' [Forum ID 255382] + Model + Hardware Version + Description ' , describe 1) Led status on Tapo camera 2) troubleshoot steps you've tried, and we will have a specialist to help look into that further.
* I will be marking this post as the 'solution' to this topic in order for our forum uses to find this information easily, thank you for your understanding.*
