C310 & C210 Audio in NVR and RSTP

C310 & C210 Audio in NVR and RSTP
C310 & C210 Audio in NVR and RSTP
2021-10-15 13:53:29
Model: Tapo C310
Hardware Version: V1
Firmware Version: 1.1.8

Hello

 

I have 4 TAPO devices here and my 2 most recent purchases seem to have a problem with audio when used with other software and storage.

The audio works in the app but does not work in other software or streams.

I have a TC60 and a C100 and these are both fine. The audio shows up in the software and I can enable it.

The C310 & C210 both audio are greyed out, as if there is no connection available.

The audio does not a play on a rstp stream either.

 

Any advice or suggestion greatly received. 

 

Mark

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#1
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6 Reply
Re:C310 & C210 Audio in NVR and RSTP
2021-10-18 06:41:29

Hello@Stonie 

Tapo Camera use G.711 for  audio commanding and the player support playing G.711 encoded audio files.

Please refer to 'What if the recorded videos have no sound?' for more details:  https://www.tp-link.com/support/faq/2905/

May I know which player you have been using, can you hear sound on TC60 and a C100 using the same player when do rtsp streaming? What is the software version of the Player?

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Re:C310 & C210 Audio in NVR and RSTP
2021-10-18 08:22:50

@Solla-topee 

I'm using a NUUO NT-4040 server to store the recordings.

Do the C310 & C310 use different audio than the TC60 & C100?

On the same system the TC60 & C100 are fine and audio gets captured. 

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Re:C310 & C210 Audio in NVR and RSTP
2021-10-18 11:23:33

Hello@Stonie

The codec supported by tapo camera should be the same. 

May I have a link of the surveillance software you are currently using, please make sure its firmware is up-to-date. 

Can I have a photo showing the Audio option when you try to stream on Tapo C310 & a  photo of streaming the TC60/C100. 

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Re:C310 & C210 Audio in NVR and RSTP
2021-10-18 16:30:30

@Stonie 

Hi

This is the link to the software but you have to have a login. I'll leave the link here anyway.

http://d1.nuuo.com/NUUO/NVRTitan/AP/v1.7.0/Titan_NVR_1.7.0_AP_Windows.zip

 

The enable button is not available on the following:

 

C310

C210

 

But audio is available to enable on these:

 

C100

 

TC60

 

Thanks

 

 

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Re:C310 & C210 Audio in NVR and RSTP
2021-10-20 06:17:54

@Stonie Thanks so much for sharing all the detailed info! As this issue  sounds unusual, we would like to have a specialist look into this further through, please check your mailbox later. To expedite the problem resolving  it is also suggested to contact NUUO NVR support side and see if they have any suggestions, feel free to let us know how it goes, thank you

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Re:C310 & C210 Audio in NVR and RSTP
2021-10-28 11:50:06

Hi @Stonie 

I escalated your case through email with forum ID 503310, did you receive the email, feel free to let me know if there is any update for this concern, thank you. 

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