C310 Error, It looks like you've reached your device limit for playing this video

C310 Error, It looks like you've reached your device limit for playing this video
C310 Error, It looks like you've reached your device limit for playing this video
2021-10-30 14:21:07 - last edited 2022-04-02 11:50:19
Model: Tapo C310
Hardware Version: V2
Firmware Version: 1.1.10

I've had my camera almost 6 months but today I've found I can't view any recorded video on it?? I get the error 'It looks like you've reached your device limit for playing this video Please again later'

 

Recordings are still not available so I'd really appreciate knowing what is causing this problem and how to fix it. The camera is only paired with one device, my phone, so there is no sharing conflict.

 

Any advice much appreciated

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#1
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5 Reply
Re:C310 Error, It looks like you've reached your device limit for playing this video
2021-11-01 03:07:25 - last edited 2021-11-01 03:08:48

Hello@gizmo19900 

Currently Tapo APP only allows 1 device to watch Playback at the same time, when there is more than 1 device trying to view Playback at that time, the message "you have reached your device limit for playing this video.' will pop up. 

May I know have you ever shared your account with family members?

If you confirm only 1 phone is try to watch Playback at that time, can I have more exact time point when that happens, e.g. 8:30AM time zone UTC:+1

Please also confirm your Tapo APP is up-to-date, and share a photo of the message, model of your phone and its Android or IOS version,  thank you. 

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#2
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Re:C310 Error, It looks like you've reached your device limit for playing this video
2021-11-01 14:18:19

@Solla-topee Hi, thanks for your reply.

 

I have never shared my account with anyone. This happens all the time now, I can no longer view any recordings at all. This happened suddenly on 29th Oct.  The camera is online and I can access live video through it on my phone. I'm getting sent detection notifications fine too, so that part of the process is working perfectly. My Tapo app is up to date and my phone is an iphone SE running iOS 11. The Tapo app supports iOS 9 and up. Here's a photo of the screen I get,

 

 

Thanks again for your help in this matter.

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Re:C310 Error, It looks like you've reached your device limit for playing this video
2021-11-02 03:00:43 - last edited 2022-04-02 11:50:19

Hello @gizmo19900 thank you very much for providing more details!

Please try to reboot Tapo camera.

If reboot does not help, can you help collect the log of camera, please enable Diagnostic on camera, let camera run for certain time and wait the issue occurs, then share the log with us, thank you very much ! How to Get the Log of Tapo Camera? 

As the issue sounds unusual, we would like to have a specialist look into this further through email as well, please check your inbox later. 

 

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#4
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Re:C310 Error, It looks like you've reached your device limit for playing this video
2022-02-23 10:22:47

  @Solla-topee I am having this exact issue. Did you get this resolved? Thanks

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#5
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Re:C310 Error, It looks like you've reached your device limit for playing this video
2022-03-02 06:27:26

Hello  @Malone105 

Can you start a new thread for your concern with model & case description, we will try to look into that further, thank you. 

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