C310 Error, It looks like you've reached your device limit for playing this video

Hello@gizmo19900 

Currently Tapo APP only allows 1 device to watch Playback at the same time, when there is more than 1 device trying to view Playback at that time, the message "you have reached your device limit for playing this video.' will pop up. 

May I know have you ever shared your account with family members?

If you confirm only 1 phone is try to watch Playback at that time, can I have more exact time point when that happens, e.g. 8:30AM time zone UTC：+1

Please also confirm your Tapo APP is up-to-date, and share a photo of the message, model of your phone and its Android or IOS version,  thank you. 

@Solla-topee Hi, thanks for your reply.

I have never shared my account with anyone. This happens all the time now, I can no longer view any recordings at all. This happened suddenly on 29th Oct.  The camera is online and I can access live video through it on my phone. I'm getting sent detection notifications fine too, so that part of the process is working perfectly. My Tapo app is up to date and my phone is an iphone SE running iOS 11. The Tapo app supports iOS 9 and up. Here's a photo of the screen I get,

Thanks again for your help in this matter.

Hello @gizmo19900 thank you very much for providing more details!

Please try to reboot Tapo camera.

If reboot does not help, can you help collect the log of camera, please enable Diagnostic on camera, let camera run for certain time and wait the issue occurs, then share the log with us, thank you very much ! How to Get the Log of Tapo Camera? 

As the issue sounds unusual, we would like to have a specialist look into this further through email as well, please check your inbox later. 

  @Solla-topee I am having this exact issue. Did you get this resolved? Thanks

Hello  @Malone105 

Can you start a new thread for your concern with model & case description, we will try to look into that further, thank you.