Tapo Care - No Notifications on C310

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Re:Tapo Care - No Notifications on C310
2021-11-04 14:25:03
Has there been any solution or update on this as yet? I have been receiving no notifications for the past 24 hours. Am I best to just end my Tapo Care and will this just revert my cameras to how they were previously and therfore working properly?
0
0
#15
Options
Re:Tapo Care - No Notifications on C310
2021-11-06 13:18:49

@Focker7 

 

It's definitely the Tapo Care, either free or subscribed. I've turned it off, notifications working again!

 

I didn't buy the camera for the cloud, so don't really feel I'm missing out!

0
0
#16
Options
Re:Tapo Care - No Notifications on C310
2021-11-06 14:19:10

@Arduer I've done the same now. I might have been interested in subscribing but obviously not now when the plan drastically worsens the performance of the cameras!!

0
0
#17
Options
Re:Tapo Care - No Notifications on C310
2021-11-08 03:40:11

Hello, @Arduer @Focker7 

Thank you for your further feedback, we would like to have a specialist look into this further through email, please check your inbox later.  Feel free to let us know how it goes. Thank you!

0
0
#18
Options
Re:Tapo Care - No Notifications on C310
2021-11-22 15:54:38

Same problem by myself.

 

Now I canceld the Tapo-Care trial-version (done today) and every thing works.

 

Whats todo now? Will there be a solution within the next weeks? Or must I give my camera back to the seller an by a Ring-Camera?

 

I need some of the Tapo-Care functions?

 

 

 

(Sorry for my unperfect english)

0
0
#19
Options
[Beta Firmware ] No Notifications after Tapo Care subscription - on Tapo C310-Solution
2021-11-25 02:43:36 - last edited 2021-12-26 11:27:56

Hello everyone,

 

For anyone else who  fail to receive notifications after subscribing for Tapo Care, we appreciate your valuable feedback, our engineering team has made aware of the issue already,  and they provided a beta firmware addressing the issue now.

Please check below thread for details: 
[Solution]Tapo Camera Not Recording to Cloud/ No Notification after Active Tapo Care (Free-trial)
 

Feel free to leave your comment in the above thread, thank you. 

Recommended Solution
0
0
#20
Options
[Beta Firmware ] No Notifications after Tapo Care subscription - on Tapo C310
2021-11-25 06:45:45

@Solla-topee 

 

Thank you for your answer an the new Firmware.

 

But I have at this moment no Tapo-Care an I´m not willing to buy one.

0
0
#21
Options
Re:Tapo Care - No Notifications on C310
2021-12-07 09:31:58

I have similar problem. I activated the Tapo Care 30-day free trial. My camera does not record activities on the cloud, during the day. I works during the night though, which is really weird. Maybe just a coincidence, but same behaviour in the last 3 days.

0
0
#22
Options
Re:Tapo Care - No Notifications on C310
2021-12-07 10:08:28 - last edited 2021-12-07 10:09:12

Hello @Kicker74 May I know the model and version of your camera?

If the camera does not record activities on the cloud in certain time period 1. Please also check Camera settings-> Recording Schedule> select all time blocks there. 2.  try the above beta firmware and see if that helps. 

 

 

0
0
#23
Options
Re:Tapo Care - No Notifications on C310
2021-12-07 12:16:20

@Solla-topee It's a C310. HW version 1.0 and Firmware version 1.1.10. I have 4 of these cameras, all showing same behavior, so I think it's a software problem.

 

1. No schedule was set for recording, it should record 24/7. But it doesnt. Maybe something related to the day/night view is interfering with the recording function.

 

2. I have just flashed the 1.1.11 (beta from the above link) in 2 of them, and recordings seem to be working fine now. If it fails again, I'll update this post.

 

Thanks!

 

 

2
2
#24
Options