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[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)

[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)

[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2021-12-10 07:57:37 - last edited 2023-11-08 08:39:16
Tags: #Motion Detection #Tapo Care #AI Detection
Model: Tapo C310  
Hardware Version: V1
Firmware Version:

2022/05 update Fixed on Tapo C310 V1 1.1.12 & Tapo C310 V2 1.1.12 , please update the firmware for your tapo camera. 

 

The issue we discussed here in the thread is ONLY for Tapo cameras with Tapo Care Free Trial subscription scenarios. 

 

If your Tapo camera is NOT subscribing to Tapo Care but the recording/notification does not work properly, please visit [Troubleshooting] Tapo Camera Notification Issues for suggestions.
 

Problem Description

  • The camera does not record or save clips to Cloud at a certain time. e.g. no cloud videos between 9 AM to 4 PM.
  • Stop receiving notifications after active Tapo Care Free Trial, but it was working fine before Tapo Care Subscription.

 

Troubleshooting Suggestions

  1. Confirm the firmware of the Tapo camera and the Tapo APP version are both up-to-date.
  2. Go to Tapo APP Camera Settings > Recording Schedule, make sure all the time blocks have been selected there.

 

Available Solutions

Fixed on Tapo C310 V1 1.1.12 & Tapo C310 V2 1.1.12 

Please update firmware of Tapo cameras in Tapo app for your tapo camera. 

 

Note: 

1. Please read the Terms and Conditions for TP-Link Beta Firmware before installing this beta firmware.

2. Please identify the device hardware version (Tapo app > Camera settings) before updating the beta.

 

If the issue persists, please start a new thread and help get the Log of Tapo camera.

Feel free to let us know if the issue gets resolved or not.

 

More Articles: Troubleshooting for cloud video recordings of Tapo Camera 

 

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#1
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4 Reply
Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2022-01-24 04:56:16

@Solla-topee Hello, after the update on my cameras firmaware on c200 an c310 nothing is being push to the cloud and it is not normal to pay a premium service. Thank you.

Alexandru Dron

+40751501295

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#2
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Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2022-01-24 05:44:16

Hello @Jinxie 

Can you start a new thread from here with the request case details 1) Tapo model and current firmware and hardware version 2) when the recording stop working, is it SD card recording or Cloud recording (Cloud video only available after Tapo camera subscriptions) 3) the photo showing no recording/ issue   

By the way, you could attach a photo if you have trouble pay for kasa care. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#3
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Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2023-10-09 00:13:56
Hi, I have a similar issue with my C500 where cloud videos were not getting updated on Tapo Care trial. Just like you said, I checked and found that the app was pending update. Does this mean that every time there's a pending update on the app, the videos will stop getting recorded?
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#4
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Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2023-10-10 10:17:38

  @SNKNK 

Hi,
Usually, the app updates won't affect the Tapo Care service.
For your specific issue, please refer to this thread.
Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#5
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