[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)

[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2021-12-10 07:57:37 - last edited 2021-12-10 11:34:46
Model: Tapo C310
Hardware Version: V1
Firmware Version:

The issue we discussed here in the thread is ONLY for Tapo cameras with Tapo Care Free Trial subscription scenarios. 

 

If your Tapo camera is NOT subscribing to Tapo Care but the recording/notification does not work properly, please visit [Troubleshooting] Tapo Camera Notification Issues for suggestions.
 

Problem Description

  • The camera does not record or save clips to Cloud at a certain time. e.g. no cloud videos between 9 AM to 4 PM.
  • Stop receiving notifications after active Tapo Care Free Trial, but it was working fine before Tapo Care Subscription.

 

Troubleshooting Suggestions

  1. Confirm the firmware of the Tapo camera and the Tapo APP version are both up-to-date.
  2. Go to Tapo APP Camera Settings > Recording Schedule, make sure all the time blocks have been selected there.

 

Available Solutions

Tapo C310_V1: The latest official firmware is 1.1.12. But not all of you get an update notification of this version on your Tapo APP, as it is currently being pushed gradually to all Tapo C310s, it's suggested to pay attention to the new firmware update and check for the updates on your Tapo APP.

Tapo C310_V2: The latest official firmware will be available in a week.

 

However, if you cannot wait any longer or bear losing any of the video clips or recordings, you can install the below beta firmware first:

Tapo C310_V1: https://static.tp-link.com/upload/beta/2021/202110/20211028/Tapo_C310v1_en_1.1.11_Build_211022.zip

Tapo C310_V2: https://static.tp-link.com/upload/beta/2021/202111/20211125/Tapo_C310v2_en_1.1.11_Build_211118.zip

 

Note: 

1. Please read the Terms and Conditions for TP-Link Beta Firmware before installing this beta firmware.

2. Please identify the device hardware version (Tapo app > Camera settings) before updating the beta.

 

If the issue persists, please help get the Log of Tapo camera and email it with the case details to <support.forum@tp-link.com>, please title the email with [Forum ID 513684] + Problem Description. We will soon have a specialist look into it further.

 

Let us know if the issue gets resolved or not.

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2 Reply
Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2022-01-24 04:56:16

@Solla-topee Hello, after the update on my cameras firmaware on c200 an c310 nothing is being push to the cloud and it is not normal to pay a premium service. Thank you.

Alexandru Dron

+40751501295

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Re:[Solution] Tapo C310 Not Recording Cloud Videos/No Notification after Active Tapo Care (Free-Trial)
2022-01-24 05:44:16

Hello @Jinxie 

Can you start a new thread from here with the request case details 1) Tapo model and current firmware and hardware version 2) when the recording stop working, is it SD card recording or Cloud recording (Cloud video only available after Tapo camera subscriptions) 3) the photo showing no recording/ issue   

By the way, you could attach a photo if you have trouble pay for kasa care. 

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