KL125's suddenly not responding in Alexa

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KL125's suddenly not responding in Alexa

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KL125's suddenly not responding in Alexa
KL125's suddenly not responding in Alexa
2021-11-01 17:31:53 - last edited 2021-11-04 05:58:10
Model: KL125  
Hardware Version: V2
Firmware Version: 1.0.7

Hi team,

 

I installed KL-125 smart bulbs throughout my home.

 

They have worked fine and integrated well with Alexa for a few weeks, but this morning (1 Nov), they stopped responding to any Alexa commands.  No error message other than "There was a problem" is shown in the Alexa app.  Voice commands respond with "Device isn't responding" almost instantaneously.  

 

The Kasa app still controls all lightbulbs flawlessly and can turn on and off and change colors as intended.  

 

EDIT: WiFi signal (running on 2.4ghz network) is strong on all bulbs. Alexa can still control my smart switches and every Kasa device that is not the KL-125 without issue.

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#1
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1 Accepted Solution
Re:KL125's suddenly not responding in Alexa-Solution
2021-11-02 02:21:38 - last edited 2021-11-04 06:01:36

Hello everyone, 

Thank you all for sharing feedback in regard to KL125 stopped working with Alexa- error "There was a problem" since 1 November 2021,this issue has been fixed on 2 Nov,2021.  Please check Announcement  here for more details. 

If you  have other concerns with Alexa,  please start a new thread from here. Thank you!

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#11
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Re:KL125's suddenly not responding in Alexa
2021-11-01 19:26:38

@seraphicx I am having the same issue since today, i already contacted amazon's support and they don't find any issue with the echo

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#2
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Re:KL125's suddenly not responding in Alexa
2021-11-01 21:01:03

I'm have the same issue with all of my KL125's.  My KL130 bulb, KP303 plug strip, and all of my HS103 plugs work just fine.  All devices work using the Kasa app and have the current updated firmware.

 

Alexa states the devices are not responding.  I can confirm this started this morning (11/1/2021).

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#8
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Re:KL125's suddenly not responding in Alexa
2021-11-01 21:42:48

Glad to hear others are having the exact same issue, coincidentally all on the same day.  It would suggest a new code release or update is conflicting with the Kasa firmware.

 

It's very odd, but given that our other Kasa devices are working fine with the Alexa integration, the issue would be with the KL125 firmware.

 

For further context, this is the only message I get when trying to access the bulbs in Alexa: 

 

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#9
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Re:KL125's suddenly not responding in Alexa
2021-11-01 22:13:00

Here is a link to another thread in this forum with other users describing the exact same issue.

 

https://community.tp-link.com/us/smart-home/forum/topic/507842?page=1

 

I hope Kasa resolves this quickly or I may need to return all of my KL125's and replace them with KL130's that work properly.

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#10
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Re:KL125's suddenly not responding in Alexa-Solution
2021-11-02 02:21:38 - last edited 2021-11-04 06:01:36

Hello everyone, 

Thank you all for sharing feedback in regard to KL125 stopped working with Alexa- error "There was a problem" since 1 November 2021,this issue has been fixed on 2 Nov,2021.  Please check Announcement  here for more details. 

If you  have other concerns with Alexa,  please start a new thread from here. Thank you!

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#11
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Re:KL125's suddenly not responding in Alexa
2021-11-02 02:25:34

Hi @Naltibus , normally there will be a quick fix,  let's wait for it~

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#12
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Re:KL125's suddenly not responding in Alexa
2021-11-02 11:40:59

@Solla-topee, thanks for the quick response.  All of my devices are working properly and I didn't need to do anything.  Thanks again!

 

Oh, by the way, I'm looking forward to add the announced doorbell to my Kasa system.

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#13
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