Image not available - just the sound

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Image not available - just the sound

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Image not available - just the sound
Image not available - just the sound
2021-11-19 16:13:40 - last edited 2021-12-01 10:17:06
Model: KC200  
Hardware Version: V1
Firmware Version: 1.1.15

Today  my Samsung phone had an Android update. Now it has Android 12 One UI 4.0

The camera is not showing the image, just the sound.

Already reset and reinstall the camera, but is the same.

 

The camera works perfectly on my other phone with other Android versions.

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#1
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1 Accepted Solution
[Solution] certain Samsung phones couldn't stream Tapo Live view after upgrade to Android 12-Solution
2021-12-01 10:10:35 - last edited 2021-12-12 14:49:10

@Saruya Hello everyone, 

Thank you so much for sharing  valuable feedback! This is an update, but I hope to clear things up for you: 

Problem Description:  certain model of Samsung phones could not stream Live view after upgrade to Android 12 

Fix:  update Android Tapo APP to version 2.4.45 (released on Nov18, 2021).
 

Feel free to let us know if the above works for you or any further feedback in regard to this, thank you.

 

 

 

 

 

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#3
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Re:Image not available - just the sound
2021-11-19 22:15:58

@EJDF It's Android 12.

 

I'm in exactly the same boat here too. Samsung S21 Ultra upgraded to Android 12 (One UI 4.0), and since that, all I'm getting is audio, no video feed.

 

App still works perfectly fine on my wife's phone (Pixel 4a) which is still Android 11.

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#2
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[Solution] certain Samsung phones couldn't stream Tapo Live view after upgrade to Android 12-Solution
2021-12-01 10:10:35 - last edited 2021-12-12 14:49:10

@Saruya Hello everyone, 

Thank you so much for sharing  valuable feedback! This is an update, but I hope to clear things up for you: 

Problem Description:  certain model of Samsung phones could not stream Live view after upgrade to Android 12 

Fix:  update Android Tapo APP to version 2.4.45 (released on Nov18, 2021).
 

Feel free to let us know if the above works for you or any further feedback in regard to this, thank you.

 

 

 

 

 

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#3
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