Tapo care is not uploading to the cloud

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Tapo care is not uploading to the cloud

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Tapo care is not uploading to the cloud
Tapo care is not uploading to the cloud
2022-01-26 05:05:49
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.1.16

Hello, I have the problem that the videos are not uploaded to the cloud for some days now.

 

Also with C310 and they were all upgraded, including the app.

 

They are in Continuous recording mode and sd.

 

So I cannot pay for such a service if you do not give me a solution,

 

Thanks

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#1
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Re:Tapo care is not uploading to the cloud
2022-01-27 02:49:20 - last edited 2022-01-27 03:40:44

Hello @Jinxie 

 

Thank you for starting a new thread, Tapo Cloud viodes requires Tapo care Subscription, may I know is the camera on Tapo care? 

1. Check if Motion Detection is triggered:

Confirm Motion Detection is 'ON', and you have set up proper Activity zone & Sensitivity settings as instruction here

How to use motion detection function of my Tapo camera in Tapo app

 

2. Check Camera Recording Schedule settings (photo below): 

Tapo APP Camera Settings > Recording Schedule, Motion Detection recording (Orange) /Continuous recording(Blue), make sure all the time blocks are selected.

 

3. (for test purpose)Toggle On Camera Alarm from Detection & Alert settings

If there is a motion, will the camera Alarm be triggered? Or  Did get any Motion Detection message in Tapo APP -> Message Box(Envelop icon)

 

If still the same, can you help confirm some case details here: 

1. May I know the time range &  when the does camera stop recording? How long the camera work fine before
2. Can you share a photo showing no Recording?
3. Model of  phone and it's Android/ IOS version?
4. Mac address of your camera (please share Mac by private message)

Thank you. 

 

 

 

 

 

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#2
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Re:Tapo care is not uploading to the cloud
2022-01-27 12:20:28

@Solla-topee 

1. All cameras are recording continuously

2.Yes I will share with you in private.

3. Iptone12 pro

4.Do you want me to give you only one mac address in private?

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#3
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Re:Tapo care is not uploading to the cloud
2022-01-27 18:00:21

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Re:Tapo care is not uploading to the cloud
2022-01-27 18:08:10
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#5
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Re:Tapo care is not uploading to the cloud
2022-01-28 00:51:37 - last edited 2022-01-28 02:36:04

Hello @Jinxie 

Thank you !

1. Please confirm cameras has been added Tapo Care Plan (as photo attached)

How to add new cameras to my Tapo Care plan

 

2. May I know was any motion triggered 1) : check if you get any Motion Detection message in Tapo APP -> Message Box(Envelop icon)

2) Check Playback if there are any motion detection Clips in Orange Color? 

3)  (for test purpose)Toggle On Camera Alarm from Detection & Alert settings

If there is a motion, will the camera Alarm be triggered?  

 

If motion is not triggered, please  check Motion Detection settings Activity settings include Activity zone & Sensitivity, may I have a photo of it?

I will create a support email to  investigate further, please check your inbox. Thank you. 

 

 

 

 

 

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#6
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Re:Tapo care is not uploading to the cloud
2022-01-28 05:06:58
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#7
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Re:Tapo care is not uploading to the cloud
2022-01-28 05:08:13
All the above are working fine. I am in IT industry so I know how to test.
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Re:Tapo care is not uploading to the cloud
2022-01-28 05:09:12
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#9
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Re:Tapo care is not uploading to the cloud
2022-01-28 10:33:38

Hello @Jinxie 

I created support email TKID220133479 for your case to look into that further. Please check your inbox , thank you

 

 

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#10
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Re:Tapo care is not uploading to the cloud
2022-02-09 14:57:15
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