tapo c320ws low light sensitivity after update

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tapo c320ws low light sensitivity after update

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tapo c320ws low light sensitivity after update
tapo c320ws low light sensitivity after update
2022-01-31 13:00:30 - last edited 2022-07-07 02:29:08
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.14 build 211230 Rel.45672n (4555)

tapo c320ws After receiving the update, I noticed a drop in video quality at night. I see low light sensitivity of the sensor. Before the update, I was happy. Is it possible to downgrade the firmware.

 

 

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Re:tapo c320ws low light sensitivity after update-Solution
2022-07-07 02:16:44 - last edited 2022-07-07 02:16:48

Update 2022/07 

Hello everyone, 

Thank you for sharing feedback with Tapo C320 image styling adjustment  in 1.1.14 firmware, to  bring better nighttime images to camera users, this has been optimized in the new firmware Tapo C320W in the new firmware 1.1.19 and later firmware. Please update the firmware for your camera to the latest version in Tapo.

 

Description:  the style of image changed  since  Tapo C320WS1.1.14 Update 

Model: Tapo C320WS V1/ V1.8 

Fix/ Improvement: the camera images have been improved in the new firmware 1.1.19 and later firmware (released since April 2022).

 

Please update the firmware for your Tapo camera in the Tapo APP. 

As the new firmware has been released for a certain time, this topic will be temporally locked.

For other feedback or observations, please Start a New Thread for your tapo camera and let us know. 

Thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:tapo c320ws low light sensitivity after update
2022-02-06 18:21:25 - last edited 2022-02-06 19:16:50

@ozacd 

 

same here with c320ws after update 1.1.14, picture way too dark compared to previous firmware, seems starlight mode is gone....

 

any way to downgrade firmware or any other solution? I hope in next version this will be fixed at least. Come on tplink, you're better than this


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Re:tapo c320ws low light sensitivity after update
2022-02-08 14:44:10

@ozacd 

Thanks for reaching out to us.

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:tapo c320ws low light sensitivity after update
2022-02-08 14:45:34

@BasementMouse 

Thanks for your feedback as well. 

We also would like to follow up your case. Senior engineer will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:tapo c320ws low light sensitivity after update
2022-02-08 18:17:28

@Solla-topee  Thank you, I really appreciate the product tp-link hope for a quick update.

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Re:tapo c320ws low light sensitivity after update
2022-02-08 18:41:06

Agreed, this cam is amazing, but now it is missing its biggest advantage, the low light sensitivity.

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Re:tapo c320ws low light sensitivity after update
2022-02-14 08:16:14 - last edited 2022-02-14 08:17:29

  @Solla-topee 

Hi!I received firmware!I got a firmware downgrade on my tapo. I was able to downgrade successfully and was very happy because it worked great. But some time passed and Tapo again upgraded to the high version. 

I don't know how to stop upgrading firmware...

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#7
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Re:tapo c320ws low light sensitivity after update
2022-02-14 09:07:41 - last edited 2022-02-14 09:09:40

Hello  @ozacd 

Thank you for your continued feedback, I noticed you also replied to support email TKID220209739, I have added a note for your case and our support will help look into that further, please wait for their email later.

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:tapo c320ws low light sensitivity after update
2022-02-14 09:23:00

  @ozacd I have the same issue with the C100, how can I downgrade it?

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Re:tapo c320ws low light sensitivity after update
2022-02-14 09:23:32
I have the same issue with the C100, how can I downgrade it?
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#10
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Re:tapo c320ws low light sensitivity after update
2022-02-14 09:28:55

  @Elfefe8  tp-link engineer contacted me and sent me the firmware

 

 

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#11
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