C310 reached device limit

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C310 reached device limit

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C310 reached device limit
C310 reached device limit
2022-03-04 00:43:52
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

"It looks like you've reached your device limit for playing this video. Please try again later." The 2 other accounts have been logged out and removed but it still won't let me see the playback recordings.

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Re:C310 reached device limit
2022-03-04 01:01:25 - last edited 2022-03-04 01:44:38

 Hello @Rae_G 

  • Tapo camera allows 2 devices to watch live view at the same time ( tapo app or RTSP streaming); 1 device to watch Playback at a time as QA explained here:

Q3.3 Can multiple accounts/devices view the Tapo camera at the same time?

General Questions about the Tapo Camera

 

  • If you have turned off other device at that time, try to reboot camera and see if that helps:

 Tapo APP> Camera settings> Reboot Camera

 

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