C310 reached device limit

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C310 reached device limit

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Rae_G

2022-03-04 00:43:52

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Registered: 2022-03-04

C310 reached device limit

2022-03-04 00:43:52

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.1.12

"It looks like you've reached your device limit for playing this video. Please try again later." The 2 other accounts have been logged out and removed but it still won't let me see the playback recordings.

1 Reply

Solla-topee

2022-03-04 01:01:25 - last edited 2022-03-04 01:44:38

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Registered: 2020-05-19

Re:C310 reached device limit

2022-03-04 01:01:25 - last edited 2022-03-04 01:44:38

Hello @Rae_G

Tapo camera allows 2 devices to watch live view at the same time ( tapo app or RTSP streaming)； 1 device to watch Playback at a time as QA explained here:

Q3.3 Can multiple accounts/devices view the Tapo camera at the same time?

General Questions about the Tapo Camera

If you have turned off other device at that time, try to reboot camera and see if that helps:

Tapo APP> Camera settings> Reboot Camera

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C310 reached device limit

C310 reached device limit

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