Two homes
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On the Tapo app, I have set up two homes. Each of the smart plugs and smart bulbs appear correctly depending on the home where they are installed. However, all my C210 cameras and C320WS outdoor cameras appear on the app in both homes. So, for example, Camera A, which is installed in Home 1, appears on the app in both Home 1 and Home 2. Obviously this is impossible. Any ideas?
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Hello @P40
thank you for your feedback~
- Please confirm tapo app is up to date in Google Play or APP store.
- If tapo camera shows in Home A & Home B at the same time, can you delete them from Home B and leave the cam only in one Home?
Can I have photo of the Home settings on tapo APP and a photo showing cameras are in 2 homes? Tapo APP- My Home -Home settings
What is the model of phone of your phone and its Andriod or IOS version, tapo APP version.
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@P40 Hello, thank you for more case details, can you share some photos showing the Room settings and cameras shows up in Home A&B?
This seems to be the current rules for camera, to better assist with your case, I would like to follow up your case through support email TKID220317048, please check your inbox later !
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@Solla-topee this is a common issue - can you share if there is a fix to this?
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