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Local access only

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Local access only

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Local access only
Local access only
2022-04-26 23:37:35 - last edited 2022-04-27 01:41:36
Model: Tapo C100  
Hardware Version: V2
Firmware Version:

I've connected this to the internet and downloaded the app all looked to have run smoothly until I noticed this message

This tapo device can only be controlled locally 

can anybody help 

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Re:Local access only
2022-04-27 10:23:13 - last edited 2022-04-27 10:23:41

  @Denisedx 

If you could access camera under home Wi-Fi network, but not remotely by LTE mobile data or non-local wifi network, try some suggestions in guide here 

  • Change router's DNS to 8.8.8.8/ 8.8.4.4
  • Check and adjust  modem/ router firewall settings 

 

If the issue persist, can I know 1) what is the model of Wi-Fi router and network topology, e.g. ISPXX-- Router archer C7 <WiFI > Tapo camera 

Please help get the log of camera after the issue occurs again:How to Get the Log of Tapo Camera? Can you share the Mac address& hard and firmware version of camera to us via private message?Thank you. 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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