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C310 activity thumbnail

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C310 activity thumbnail

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 activity thumbnail
C310 activity thumbnail
2022-04-27 19:34:00
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.1.13

My C310 camera works well. However, today most of the thumbnail images under 'Activity' on the Playback tab are bot showing. Only 1 thumbnail there now. All detection videos are still there and able to be played back from the orange bands. Why did the motion detection still images 'Motion Detection' disappear?
 

ive tried rebooting, resetting, closed the app, re downloaded the app, turn off my phone. Nothing has helped it still shows only 1 recording other cameras on the same wifi network continue to work and this has not happened before?

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6 Reply
Re:C310 activity thumbnail
2022-04-28 01:46:27 - last edited 2022-05-06 01:24:02

 Hello  @Reveen 

Thank you for your valuable feedback. Can you help provide information below and we will  look into it further: 

-Enable' Diagnose' mode and help get the camera log file 

How to Get the Log of Tapo Camera?

- take a photo of the Playback thumbnail page & a photo of video clip time line in Playback

e.g a photo showing there is a video clip at 7AM but no thumnail at that time

- MAC address of tapo device, please share by private message

- model of phone and its Andriod/ IOS version, tapo APP version

Also confirm the tapo APP and camera firmware are both up to date, Thank you

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:C310 activity thumbnail
2022-05-03 11:08:28

  @Solla-topee    This is the exact behavior I am seeing with one of 4 new C310 cameras.   Activity thumbnails were being populated yesterday, but none today, despite the recordings being available from the timeline.  All cameras have updated firmware adn the same settings via the App.

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#3
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Re:C310 activity thumbnail
2022-05-04 08:11:09

  @Solla-topee It's a new day and the problem camera is now showing activity thumbnails. Is the problem going to reoccur? Why is this happening?

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#4
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Re:C310 activity thumbnail
2022-05-04 18:49:07
Mine seems to work now not sure why it just seemed to resolve the next day, bit worried it will happen again as there doesn’t seem a clear reason why it occurs or what helps
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#5
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Re:C310 activity thumbnail
2022-05-04 18:50:07
Resolve as in the next day showing thumbnails the day where there were none is still without
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#6
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Re:C310 activity thumbnail
2022-05-06 01:21:39 - last edited 2022-05-06 01:23:06

  @williefixit @Reveen 

Thank you for the feedback, to look into this further,  can you help provide the above requested information. 

Please help  get the log of camera after the issue happens again &  attach a photo of thumbnail & timeline in Playback showing the concern, if possible, please share APP version, model of phone and its OS, and share MAC address of camera with us via private message. Thank you.

How to Get the Log of Tapo Camera?

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Helpful: 1

Views: 805

Replies: 6

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