Following the 1.1.19 update, the night color mode is yellow

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Following the 1.1.19 update, the night color mode is yellow

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Following the 1.1.19 update, the night color mode is yellow
Following the 1.1.19 update, the night color mode is yellow
2022-04-27 19:54:39
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.19

Following the 1.1.19 update, the night color mode is yellow.when I turn on the lights it looks normally colored and lit. In res everything I do sees on a yellow background.This is the tapo C320WS

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#1
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6 Reply
Re:Following the 1.1.19 update, the night color mode is yellow
2022-04-28 01:08:11

 Hello  @Sanitarul 

Thank you for the feedback, please share a photo here (attach photo by click the 'Pic' icon)so we could get the concern better, thank you! 

Can I know where is the camera located, is there any external light resource near it, thank you. 

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#2
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Re:Following the 1.1.19 update, the night color mode is yellow
2022-04-28 02:32:02

  @Solla-topee 

The difference after the update

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#3
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Re:Following the 1.1.19 update, the night color mode is yellow
2022-04-28 09:13:53

  @Solla-topee 

Is it possible to downgrade the firmware?

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#4
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Re:Following the 1.1.19 update, the night color mode is yellow
2022-04-29 02:04:10 - last edited 2022-04-29 02:34:04

  @Sanitarul Hello,

I have shared your case with our team and wait for the reply, to better assist with your case, I'd like to escalate your case to look into that further.

May I knowMAC address of camera, please share the MAC address with us via private message,  the model of your phone and its Android/ IOS version, you may try a different mobile device and see if that makes any difference.

What is the Tapo APP version, confirm APP is up to date.thank you. 

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#5
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Re:Following the 1.1.19 update, the night color mode is yellow
2022-05-05 01:44:10

  @Sanitarul many thanks for the information provided, I escalated your case through support ticket TKID220426629 to follow up further. Please check your inbox. 

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#6
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Re:Following the 1.1.19 update, the night color mode is yellow
2022-08-23 20:54:58

  @Sanitarul how did you fix yellow tint on camera 

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#7
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