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No playback

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No playback

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No playback
No playback
2022-06-02 23:50:58 - last edited 2022-06-06 05:46:55
Model: Tapo C310  
Hardware Version:
Firmware Version:

Hi,

I can't play any playback videos all I get is black screen and audio. 

Please help me 

Many thanks 

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1 Accepted Solution
Re:No playback -Solution
2022-06-06 00:58:06 - last edited 2022-06-06 05:46:55

Hello   @Samsamsamffddvf 

The Android Tapo APP V2.8.13 released on Jun 2, 2022 should have fixed this, please confirm your Tapo APP is up-to-date,

Check thread here that discussed the same topic. 

 

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:No playback -Solution
2022-06-06 00:58:06 - last edited 2022-06-06 05:46:55

Hello   @Samsamsamffddvf 

The Android Tapo APP V2.8.13 released on Jun 2, 2022 should have fixed this, please confirm your Tapo APP is up-to-date,

Check thread here that discussed the same topic. 

 

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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