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Tapo Camera black screen playback but with audio

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Tapo Camera black screen playback but with audio

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ronhor

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2022-06-03 05:00:02 - last edited 2022-09-20 01:13:28

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Tapo Camera black screen playback but with audio

2022-06-03 05:00:02 - last edited 2022-09-20 01:13:28

Tags: #Live View

Model: Tapo C310

Hardware Version: V2

Firmware Version: 1.1.13

I tried to review our CCTV's playback but I see that it only shows black screen. Today's playback shows as normal but when I try to go back a few days back, I only see black screen but it has thumbnails and motion detections. And I tried to record since it only shows black screen, it recorded good. I only see black when I record but when I go to memories, it works just fine as I can see the recorded media clearly..
My memory is 128 GB and I don't think its full (on-loop recording). I hope anyone could help me.I just noticed this last nigh, we've been using this for more than 3 months now.

2 Accepted Solutions

Ronhor

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2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

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Re:Tapo Camera black screen playback but with audio-Solution

2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

@Ronhor
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.

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Solla-topee

2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

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Registered: 2020-05-19

Re:Tapo Camera black screen playback but with audio-Solution

2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

Hello everyone,

Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.

Here is a summary that may help some users who met the same concern.

Phenomenon: Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12

Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022

Please confirm your app is up-to-date.

Thank you.

Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security

Recommended Solution

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sebbyuta

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2022-06-03 06:58:09

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Re:Tapo Camera black screen playback but with audio

2022-06-03 06:58:09

@Ronhor

I'm having the same issue. I can see recorded motion detection taken today... But if I go back in time.... Yesterday, the day before etc. i get a black screen on my phone. The app seems to play the recordings but the screen is black. Last app update was made "1 day ago".. maybe there is something wrong there...

NeilSM

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2022-06-03 07:35:56

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Re:Tapo Camera black screen playback but with audio

2022-06-03 07:35:56

@Ronhor same issue for me.

Ronhor

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2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

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Registered: 2022-06-03

Re:Tapo Camera black screen playback but with audio-Solution

2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

@Ronhor
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.

Recommended Solution

sebbyuta

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2022-06-03 08:48:43

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Re:Tapo Camera black screen playback but with audio

2022-06-03 08:48:43

I can confirm the update fixes the issue

Solla-topee

2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

Posts: 8616

Helpful: 1129

Solutions: 914

Stories: 7

Registered: 2020-05-19

Re:Tapo Camera black screen playback but with audio-Solution

2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

Hello everyone,

Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.

Here is a summary that may help some users who met the same concern.

Phenomenon: Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12

Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022

Please confirm your app is up-to-date.

Thank you.

Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security

Recommended Solution

Ronhor

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2022-06-03 05:00:02 - last edited 2022-09-20 01:13:28

Posts: 2

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2022-06-03

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Tapo Camera black screen playback but with audio

Tapo Camera black screen playback but with audio

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