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Tapo Camera black screen playback but with audio

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Tapo Camera black screen playback but with audio

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo Camera black screen playback but with audio
Tapo Camera black screen playback but with audio
2022-06-03 05:00:02 - last edited 2022-09-20 01:13:28
Tags: #Live View
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.1.13

I tried to review our CCTV's playback but I see that it only shows black screen. Today's playback shows as normal but when I try to go back a few days back, I only see black screen but it has thumbnails and motion detections. And I tried to record since it only shows black screen, it recorded good. I only see black when I record but when I go to memories, it works just fine as I can see the recorded media clearly..
My memory is 128 GB and I don't think its full (on-loop recording). I hope anyone could help me.I just noticed this last nigh, we've been using this for more than 3 months now.

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#1
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2 Accepted Solutions
Re:Tapo Camera black screen playback but with audio-Solution
2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

  @Ronhor 
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.

Recommended Solution
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#4
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Re:Tapo Camera black screen playback but with audio-Solution
2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

 Hello everyone, 

Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.

Here is a summary that may help some users who met the same concern.

Phenomenon:  Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12

Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022 

Please confirm your app is up-to-date.

Thank you. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#6
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5 Reply
Re:Tapo Camera black screen playback but with audio
2022-06-03 06:58:09

  @Ronhor 

I'm having the same issue. I can see recorded motion detection taken today... But if I go back in time.... Yesterday, the day before etc. i get a black screen on my phone. The app seems to play the recordings but the screen is  black. Last app update was made "1 day ago".. maybe there is something wrong there...

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#2
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Re:Tapo Camera black screen playback but with audio
2022-06-03 07:35:56

  @Ronhor same issue for me.

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#3
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Re:Tapo Camera black screen playback but with audio-Solution
2022-06-03 08:29:25 - last edited 2022-06-03 08:29:49

  @Ronhor 
Update as of this reply: it got fixed by an update in Google Play Store just now. Thank you for fast actions, Tech Team. I appreciate it a lot.

Recommended Solution
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#4
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Re:Tapo Camera black screen playback but with audio
2022-06-03 08:48:43
I can confirm the update fixes the issue
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#5
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Re:Tapo Camera black screen playback but with audio-Solution
2022-06-06 04:00:41 - last edited 2022-06-06 04:01:45

 Hello everyone, 

Thank you for sharing the feedback with Tapo Camera playback black screen. Glad to know the Tapo APP update has fixed this.

Here is a summary that may help some users who met the same concern.

Phenomenon:  Tapo Camera black screen playback but with audio since updated to Android Tapo app 2.8.12

Fix/ Solution: Fixed on Tapo APP Android 2.8.13 released on June 2,2022 

Please confirm your app is up-to-date.

Thank you. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#6
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