App Not Staying Logged In
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I'm getting frequent instances where I launch the app and it has logged out.
This is also happening on my father's app on a different device so I assume the app is having some issues?
N.
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Hello @NeilSM
Thank you for the feedback.
Please confirm the Tapo APP is up to date in Google Play or APP store first.
May I know the tapo APP version, model of your phone and the phone OS version? Please also check my private message and help collect the log, thank you.
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@NeilSM To better assist with your case, I created a support email for you TKID220606124 , please also check your email inbox.
Feel free to let us know for any update.
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Hello @Tagore
It is recommended to update your Tapo APP to the latest version in Google Play or APP store, then log back in account again.
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