After last update I'm getting connections issues with my camera
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Hi,
Camera: C310
After updating Tapo to the last version 2.8.14 I have to try two times to get connection with my camera. If not, the little "wait" circle remains there with no camera connection
I tried:
Resetting the Camera
Uninstalling/Installing Tapo
But the issue still there.
Before this update I had no connection issues
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Hello @Bica
Thank you for the valuable feedback. Please confirm Tapo APP and camera firmware are both up to date.
May I know the model of your phone and its Android or IOS version?Please help collect the log using the tool I shared with your via PM. To better assist with your case, I'd like to create a support email to follow up later, please check your email inbox.
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Device: Samsung S20FE
Android:12
Camera Hardware Version 2.0
Fw: 1.1.13 Build 211209 Rel. 55104n(4555)
All devices and hardware are up to date.
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Hello @Bica
Thank you very much for more case details, we will need some app log file to look into that further, I created a support email TKID220615614, please check your inbox.
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Hello @Bica I notice our support shared a new APP for you through support TKID220615614, feel free to let us know if that solve the problem, thank you.
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