502 bad gateway

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502 bad gateway

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502 bad gateway
502 bad gateway
2022-07-15 01:00:57 - last edited 2022-07-18 08:27:59

i cant login

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#1
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1 Accepted Solution
[Fix] July 15th TP-Link Cloud website 502 bad gateway Error Now Fixed -Solution
2022-07-18 08:27:24 - last edited 2022-07-18 08:29:24

  @Marius58 @Rad03 @sarah1111 @kepu @kaygee 

Hello everyone,

Thank you for your feedback with the '502 Bad Gateway' error on the tplinkcloud.com website, and really appreciated for your patience while our team are working on it. As learned from our engineers, there was an outage with some services around July 15th and now has been fixed on July18th, 2022. The website should now work again.

Feel free to let us know for any further observations, thank you!

Recommended Solution
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#10
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8 Reply
Re:502 bad gateway
2022-07-15 01:54:43

 Hello  @Marius58 

Thank you for the feedback, may I know which URL or website did you receive this error message?  

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#2
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Re:502 bad gateway
2022-07-15 03:28:05 - last edited 2022-07-15 03:32:08

  @Solla-topee I also cannot log in.

 

Trying to access www.tplinkcloud.com  and page comes back as "502 Bad Gateway"

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#3
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Re:502 bad gateway
2022-07-15 04:48:40

  @Solla-topee 

Same problem here.

 

Also, tp-link deco app gives error message "something went wrong with the cloud service"

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#5
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Re:502 bad gateway
2022-07-15 07:51:25 - last edited 2022-07-15 07:51:37

@MarkNZ Thank you for the feedback, I'd check this with our team about the website maintenance and get back to you later. 

 

  @kepu Thank you for the feedback,I checked with deco moderator and here is a guide to help troubleshoot the issue. 

It is recommended to start a thread in Deco sub forum and Deco moderator there will help with your case further.

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#6
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Re:502 bad gateway
2022-07-17 06:07:07 - last edited 2022-07-17 06:07:33

  @Marius58 

 

yeah the whole site is dead.  What is going on?
https://tplinkcloud.com/

502 error.  Bad gateway.

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#7
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Re:502 bad gateway
2022-07-17 08:57:08

  @Solla-topee 

I'm facing the same problem too. A solution would be appreciated.

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#8
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Re:502 bad gateway
2022-07-18 02:40:33

 I had a reply from TP Link. This is what they said ....
 

"This is Phoebe, the technical engineer in TP-Link.

We are sorry to tell you that currently 'tplinkcloud.com' is closed. Since there are some unfixed issues on it. 
Please wait for announce about it in our official website. The exact date is uncertain."

Unfortunately, based on previous experience with TP Link, I doubt that it will ever re-open.

sarah1111 wrote

  @Marius58 

 

yeah the whole site is dead.  What is going on?
https://tplinkcloud.com/

502 error.  Bad gateway.

 

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#9
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[Fix] July 15th TP-Link Cloud website 502 bad gateway Error Now Fixed -Solution
2022-07-18 08:27:24 - last edited 2022-07-18 08:29:24

  @Marius58 @Rad03 @sarah1111 @kepu @kaygee 

Hello everyone,

Thank you for your feedback with the '502 Bad Gateway' error on the tplinkcloud.com website, and really appreciated for your patience while our team are working on it. As learned from our engineers, there was an outage with some services around July 15th and now has been fixed on July18th, 2022. The website should now work again.

Feel free to let us know for any further observations, thank you!

Recommended Solution
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#10
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