What to do if you fail to enable the Tapo Skill in Alexa APP?

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What to do if you fail to enable the Tapo Skill in Alexa APP?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
What to do if you fail to enable the Tapo Skill in Alexa APP?
What to do if you fail to enable the Tapo Skill in Alexa APP?
2022-07-15 11:46:57 - last edited 2023-12-21 05:47:55

Recently some customers had trouble activating the Tapo skill in Alexa APP while the Tapo device was working fine in the Tapo APP.  The new Tapo APP released in July 2022 has solved this problem, and we'd like to share some details about the fix and more troubleshooting tips for similar concerns.

 

This Article Applies to: 

Tapo devices  

 

Issue Description/Phenomenon:

You may fail to enable the Tapo skill in Alexa, after typing in Tapo account username and password,  there is an error message "we were unable to link Tapo at this time, please try again later" or the next page does not load properly as follows. 

 

 

Solution:

Fixed on the Tapo APP version 2.8.20 and later app version.

Please make sure your Tapo APP is up-to-date in the APP Store or Google Play. 

 

If you experience a similar issue,  it's time to give an update for your Tapo APP! 


Troubleshooting suggestions:

If you still failed to authorize skill in the Alexa app, here are some other tips that might help with your case. 

1. Make sure your Tapo device firmware and Tapo app are both up to date. 

2. Disable then enable Tapo skill.

FAQ: How to make my Tapo device (smart plug, smart camera, smart lighting) work with Amazon Alexa

Go to the Home page > Skills & Games> Your Skills > TP-LINK 

Tapo > DISABLE SKILLS > Disable, then click "ENABLE TO USE" and you can type in the TP-LINK Tapo account (Email and password).

3. Try to enable Tapo Skill in the Amazon web portal.

https://alexa.amazon.com

4. Try some other Tips as the following troubleshooting guide suggests: 

What should I do if I cannot make Tapo smart devices (smart plug, smart camera, smart lighting) work with Alexa or Google Home

 

If the issue persists after all steps above, please start a new thread and help provide the following information:

1) A photo of the error message in the Alexa app.

2) Please help describe the phenomena in detail and let troubleshooting that already has been done.

3) Model number of the Tapo device.

4) Tapo & Alexa App version.

5) Model of phone and Phone OS.

6) TP-Link ID and the MAC address of the Tapo device. (please share via a private message)

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4 Reply
Re:[Solution]Failed to enable Tapo Skill in Alexa App,Error 'We were unable to link Tapo at this time'
2022-07-19 01:24:56

Ich hatte wirklich Schwierigkeiten, das Tapo-Gerät mit der Alexa App zu verbinden.
Da eine Verknüpfung über Alexa Tapo Skill nicht möglich ist auch eine Verbindung über die Tapo App mit Alexa scheitert.Mit der tapo App funktioniert alles wunderbar, aber leider mit der Alexa nicht. “Server is not responding fehlermeldung.
Seit der Aktualisierung der App funktioniert sie endlich wieder!

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#2
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Re:What to do if you fail to enable the Tapo Skill in Alexa APP?
2023-07-16 12:07:19

  @Solla-topee 

If you fail to enable the Tapo Skill in the Alexa app, there are several steps you can take to troubleshoot the issue:

  1. Check Tapo Device Compatibility: Ensure that your Tapo device is compatible with the Alexa integration. Some older or less common devices might not have full compatibility.

  2. Update Firmware and Software: Make sure your Tapo device's firmware and the Alexa app are up to date. Outdated software can sometimes cause compatibility issues.

  3. Enable Tapo Skill: Open the Alexa app, go to the Skills & Games section, and search for the Tapo Skill. Once you find it, click on "Enable" to add the skill to your Alexa account.

  4. Link Tapo Account: During the skill setup process, you'll be asked to log in with your Tapo account credentials to link the Tapo account with Alexa. Ensure you provide the correct login details.

  5. Check Internet Connection: Make sure your Alexa-enabled device and Tapo device are connected to the internet. An active internet connection is essential for the integration to work.

  6. Restart Devices: Try restarting your Alexa-enabled device, Tapo device, and the router to refresh their connections.

  7. Reset Devices: If the issue persists, consider resetting both your Tapo device and your Alexa-enabled device to their factory settings. Be cautious, as this will erase all custom settings.

  8. Contact Support: If none of the above steps work, reach out to Tapo or Amazon Alexa support for assistance. They may have specific troubleshooting steps for your particular setup.

Remember that the steps and options might vary depending on the specific Tapo device and the Alexa app version you are using. Always refer to the official documentation or support resources for both Tapo and Alexa for the most accurate instructions.

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Re:What to do if you fail to enable the Tapo Skill in Alexa APP?
2023-07-17 07:48:04 - last edited 2023-07-18 14:19:17

  @Solla-topee 

If you are experiencing issues while trying to enable the Tapo Skill in the Alexa app, here are some troubleshooting steps you can follow to resolve the problem:

  1. Check Device Compatibility: Ensure that your Tapo devices are compatible with Alexa. Not all smart home devices may be supported, so make sure the ones you are trying to enable are on the list of supported devices.

  2. Ensure Proper Connection: Ensure that your Tapo devices are connected and working correctly with the Tapo app or any other relevant app provided by the manufacturer. If they are not set up correctly within their own ecosystem, Alexa may      have trouble accessing them.

  3. Update Firmware: Check for firmware updates for your Tapo devices and update them if available. Sometimes, outdated firmware can cause compatibility issues with voice assistant skills.

  4. Enable Tapo Skill: Open the Alexa app and go to the Skills & Games section. Search for the "Tapo" skill and click on it. Then, click on the "Enable" button to add the skill to your Alexa account.

  5. Sign in with Tapo Account: If you haven't already, you may need to sign in with your Tapo account within the Alexa app to grant Alexa access to your Tapo devices.

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#5
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Re:What to do if you fail to enable the Tapo Skill in Alexa APP?
2023-07-20 11:46:59

  @Solla-topee 

If you're having trouble enabling the Tapo skill in the Alexa app, there are several steps you can take to troubleshoot the issue:

  1. Check Compatibility: Ensure that your Tapo device is compatible with Alexa. Not all Tapo devices may be supported by Alexa, so verify that your specific model is compatible.

  2. Verify Account Linking: Make sure that you have linked your Tapo account to your Alexa account properly. Open the Alexa app, go to "Skills & Games," and search for the "Tapo" skill. Follow the prompts to link your Tapo account.

  3. Update Firmware: Ensure that your Tapo device's firmware is up-to-date. Check the manufacturer's website or Tapo app for any available firmware updates.

  4. Reboot Devices: Try rebooting both your Tapo device and your Alexa-enabled device (e.g., Amazon Echo) to refresh the connection.

  5. Check Wi-Fi Connection: Ensure that both your Tapo device and your Alexa-enabled device are connected to the same Wi-Fi network.

  6. Disable and Re-enable Skill: In the Alexa app, go to "Skills & Games," find the Tapo skill, and disable it. Then, re-enable the skill and follow the account linking process again.

  7. Contact Support: If you've tried all the steps above and still can't enable the Tapo skill, reach out to Tapo or Amazon customer support for further assistance. They may be able to provide specific troubleshooting steps or identify any issues with the skill.

  8. Alternative Control Method: If you're unable to enable the Tapo skill on Alexa, check if the Tapo device can be controlled using other methods, such as the Tapo app or other smart home platforms.

Always refer to the manufacturer's documentation and support resources for specific instructions related to your Tapo device and the Alexa integration. Technical support teams from both Tapo and Amazon can be helpful in resolving any issues related to the integration of their products.

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