Cannot view playback but can see live stream

Cannot view playback but can see live stream

Cannot view playback but can see live stream
Cannot view playback but can see live stream
2022-08-23 07:01:46
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.0

I had been able to view recordings playback on Ipad but now it's not working. I am a shared account from my partners main account.

The time bar shows that the continuous recording is available but the screen has a spinning arrow then just goes black.

The recording is working as it can be viewed from my partners device.

I can view live streaming from the camera.

I have logged out, uninstalled the app, reinstalled and had the camera shared again to my email address but still the same issue.

Ipad and Tapo app are fully updated.

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