Camera live or recording blurred

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Camera live or recording blurred

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Camera live or recording blurred
Camera live or recording blurred
2022-10-08 14:09:10
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.1

I bought this in August and after almost two months its started to show blurred screen in both modes day and night. I tried reset it, tried removing memory card, nothing works. Is there a way to resolve this, attaching an screenshot of current recording.

File:
Blurred Screen.jpgDownload
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Re:Camera live or recording blurred
2022-10-17 09:03:09 - last edited 2022-10-17 09:21:07

Hello   @SinghalAkash 

Thank you for reaching out to us. 

  • Make sure the Lens of camera is clean
  • You may gently shake the camera and see if the live view looks fine. 

If still the same, can you attach a photo of live view in the Daymode for us to take a further look at it. 

Please share the MAC address and SN number with us via private message.

As we may need check the warranty, may I know which country are you located in, thanks. 

 

 

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