KL60 won't hard reset

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KL60 won't hard reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL60 won't hard reset
KL60 won't hard reset
2022-11-03 21:24:07

I tries many times to hard reset a KL60 which was used in a another house by my girlfriend.

 

However, It seems that I can only do a soft reset, as once i l connect It again It Is still linked to the old account and I cannot add It in Smart actions or operate It remotely.

 

Anyone can help?

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#1
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5 Reply
Re:KL60 won't hard reset
2022-11-04 02:00:25

 Hey  @Sgiallo 

Thank you for reaching out to TP-Link. 

For the model KL60 bulb, try to flip the light switch on and off 10 times to factory reset. 

How to reset TP-Link Kasa smart bulb?

 

Hope this helps!

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#2
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Re:KL60 won't hard reset
2022-11-04 18:16:59

  @Solla-topee 

 

I have tried many times, the bulb blinks at the end but when I connect It again It remains linked to a previous owner. Ser the attached picture in Italian

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#3
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Re:KL60 won't hard reset
2022-11-14 05:35:45 - last edited 2022-11-14 05:36:45

Hello   @Sgiallo 

 

Thank you for the photo, please share me the MAC address of the bulb, and your TP-Link ID email address with us via private message 

https://community.tp-link.com/en/smart-home/stories/detail/500034

How to check MAC address on Kasa smart home devices

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#4
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Re:KL60 won't hard reset
2022-11-16 21:22:54

  @Solla-topee pm sent!

 

Thanks you very much!

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#5
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Re:KL60 won't hard reset
2022-11-22 04:40:32

  @Sgiallo Thank you very much for your patience, I escalated your case to the engineer who should be able to unbind the device from the old account 

TKID221132581, here is the support email please check your inbox~

Feel free to let us know how it goes. 

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#6
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