This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.I tries many times to hard reset a KL60 which was used in a another house by my girlfriend.
However, It seems that I can only do a soft reset, as once i l connect It again It Is still linked to the old account and I cannot add It in Smart actions or operate It remotely.
Anyone can help?
Hey @Sgiallo
Thank you for reaching out to TP-Link.
For the model KL60 bulb, try to flip the light switch on and off 10 times to factory reset.
Hope this helps!
I have tried many times, the bulb blinks at the end but when I connect It again It remains linked to a previous owner. Ser the attached picture in Italian
Hello @Sgiallo
Thank you for the photo, please share me the MAC address of the bulb, and your TP-Link ID email address with us via private message
https://community.tp-link.com/en/smart-home/stories/detail/500034
@Sgiallo Thank you very much for your patience, I escalated your case to the engineer who should be able to unbind the device from the old account
TKID221132581, here is the support email please check your inbox~
Feel free to let us know how it goes.
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