Hi   @Kitchy651 

Thank you for reaching out to the community. 

For tapo C310 V1, kindly  refer to steps here in this thread to send a request via email to get the emergency tool. Our support team will assist further. 

 Hello  @Kitchy651 

For RMA request, you can reach our local customer service here and provide the SN number, proof of purhcase etc. 

To view RMA policy , select your country or area to check detailed local RMA policy : https://www.tp-link.com/en/support/replacement-warranty/