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Tapo C310 bricked after firmware update

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Tapo C310 bricked after firmware update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo C310 bricked after firmware update
Tapo C310 bricked after firmware update
2022-12-04 18:51:51
Tags: #Tapo Care
Model: Tapo C310  
Hardware Version: V1
Firmware Version: v2

Hi, updated base firmware.

 

Now camera which was previously working without issue has no IP....LED are solid red and is unresponsive.

Doesn't connect to app, it's just basically broken.

 

Tried a reset, nothing happens.

 

Need emergency firmware to roll back to original rather than seek a return.

 

Philip

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3 Reply
Re:Tapo C310 bricked after firmware update
2022-12-05 00:54:59

Hi   @Kitchy651 

Thank you for reaching out to the community. 

For tapo C310 V1, kindly  refer to steps here in this thread to send a request via email to get the emergency tool. Our support team will assist further. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Re:Tapo C310 bricked after firmware update
2022-12-05 14:41:33

  @Solla-topee Hi thanks, already did this and it didn't work for me.

 

Where do i find the return address to manufacturer?

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#3
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Re:Tapo C310 bricked after firmware update
2022-12-06 11:08:47 - last edited 2022-12-06 11:09:45

 Hello  @Kitchy651 

For RMA request, you can reach our local customer service here and provide the SN number, proof of purhcase etc. 

To view RMA policy , select your country or area to check detailed local RMA policy : https://www.tp-link.com/en/support/replacement-warranty/

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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