To comply with the in-app purchase policies of the iOS App and Google Play Stores, we are announcing that Kasa Care will officially support In-app subscription payments starting with the December 2022 Kasa app update. 


|  Two Ways to Manage your Account -- In-App and Kasa Care Web Portal

Customers who subscribe to Kasa Care after the December 2022 app update will be able to choose how to subscribe.  They can either subscribe through the new in-app system or through the Kasa Care web portal.  Whichever method is chosen, that will be the method you will need to use going forward to manage your account’s subscription type.  


|  Kasa Care Web Portal 

An easy-to-use Web Portal for Kasa Care has been build by the team. This provides another way to view, manage or update your subscription type. This will be the only management option for customers who have subscribed prior to the December app update. 

The following actions are only available in the Web Portal (if you subscribed prior to the Dec 2022 app update)  
·     Management of the Subscription Terms 

     Upgrade or downgrade Kasa Care Plan including :
     o  Switch Between Kasa Care Plus and Kasa Care Premium
     o  Switch Between Month/ Yearly Billing cycles

The following actions will still be available in the Kasa App regardless of the method used to subscribe:

·     Management of the Subscription Features

      o   Manage Cameras in the plan
      o   Cancel Subscription
      o   Viewing subscription status and details


NOTE:

1. Kasa Care costs are nearly unchanged.  Example:  $3 before vs $2.99 now.

2. Existing and new customers who subscribe to Kasa Care through the web portal will not be able to modify their subscription type using the Kasa App.

3. Existing customers, prior to Dec 2022’s app update will only be able to manage subscriptions (billing and type) using the Web Portal.

4. To use in-app purchases, customers will be required to cancel their existing Kasa Care subscription and resubscribe in the Kasa app (after Dec 2022 update).

5. This in-app subscription service will be released in the iOS version of Kasa first, followed then by the Android version.
   
   
   

Frequently Asked Questions

Here we’d list some FAQ instructions that help you through managing your Kasa Care subscriptions from the Web or the Kasa application. 

Make a New Subscription 
- FAQ 2103

Manage Cameras in the Plan
- FAQ 3125 

Change the Monthly/Yearly Billing Cycle

-FAQ2121(Q4) 

Cancel your Subscription 

- FAQ 3138

If you need more help with Kasa Care, contact TP-Link Customer Service here.

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