Why was my transaction declined when subscribing to a Kasa Care plan

Why was my transaction declined when subscribing to a Kasa Care plan
Why was my transaction declined when subscribing to a Kasa Care plan
2021-03-30 09:22:01 - last edited 2022-08-19 05:35:37
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Card transactions may be declined by the bank for a number of reasons.
We encourage you to contact the bank issuing your credit card in order to investigate and resolve the issue.


Here are some possible declined reasons:

 

1. The issuing bank has a temporary hold on the card
This message is a default bank-generated error regarding your credit card. It can relate to a number of issues including Internet and/or overseas purchasing restrictions on your card, incorrect card info or insufficient funds, etc. 

 

2. Insufficient funds or credit limit exceeded

 

3. Incorrect card Info or incorrect billing info

Please double check your card information and billing info to ensure it’s correct.

 

4. Unstable Internet connection or processing error
Please try again later.

 

5. Overseas purchasing restrictions on your card. 
It is suggested to check with the bank if the card is authorized to be used in Hong Kong or cross-border transaction (Our account is in Hong Kong)

 

6. An expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

 

7. A two-step validation is required
Please check with the bank if a second verification must be required when payment is made. Please try turn off the 3D secure feature for the card to give it a try.

 

Still acting up? Let us know by responding to this topic, please try to describe the symptoms in as much detail as possible.

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4 Reply
Re:Why was my transaction declined when subscribing to a Kasa Care plan
2021-09-23 14:32:49

@Solla-topee - I have checked with my bank and none of the reasons listed apply. I keep getting a "something went wrong" message when trying to set up a payment method.

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Re:Why was my transaction declined when subscribing to a Kasa Care plan
2021-09-24 01:30:25

Hey@JefCon4 , may I know do you use Visa, Maestro, Master card, or Visa,  Amex card for the payment?

Please also check my private message, thank you.

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Re:Why was my transaction declined when subscribing to a Kasa Care plan
2022-05-26 18:50:19

  @Solla-topee 

not reason for my debit card to be declined, was the same card I've always used for Kasa care. Then tried credit card. Also declined. There is no problem with either card. 

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Re:Why was my transaction declined when subscribing to a Kasa Care plan
2022-05-27 02:47:02 - last edited 2022-05-27 03:26:19

  Hello @Bellyfeet 

If anyone experiences the same that card has been worked fine,   here are some tips try

Reach credit card company or bank and confirm the card is not on hold and work fine.

Confirm the network works fine when you pay for Kasa Care. Ensure internet works fine on the phone, and you could switch from Wi-Fi or mobile data. 

Try Kasa care web page for the payment.  https://www.tp-link.com/kasacare/

For any urgent help, it is recommended to reach our local support here so they could help look in your case directly. You could share a photo of the error message, what credit card has been used, TP-Link ID account when reach our support. 

From your tp-link ID registered the community, it could be related to the card, I will share some information with you by private message.

 

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