Stopped receiving notifications on TAPO C210 camera

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Stopped receiving notifications on TAPO C210 camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Stopped receiving notifications on TAPO C210 camera
Stopped receiving notifications on TAPO C210 camera
2022-12-23 14:42:53
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.3.0

The TAPO C210 camera stopped receiving notifications, possibly after a firmware update. The camera correctly detects movement, alarm and video/ sound recordings are locally triggered as expected, but stopped receiving notifications - no longer receiving envelop messages and notifications. Already verified iPhone settings and TAPO camera configurations, those are all enabled, none filtered.  I can use the APP to get camera realtime video dispolay and local video recordings.

 

The camera is behind a corporate network firewall that seems to block NTP, except for specific corporate NTP server, as the time presented by the camera is not accurate. Although the time is not correct, notifications were OK before the firmware upgrade.

 

Can you please help me identifying the root cause? Is it possible to downgrade the camera firmware and/ or test different TAPO app versions?

 

 

 

Best regards,

 

Jorge Cardoso 

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Re:Stopped receiving notifications on TAPO C210 camera
2022-12-26 06:41:21

Hello   @JorgeCCardoso 

 

Thank you for reaching out to the community and for letting us know the case details!

It's good to know you've tried some troubleshooting steps here [ Troubleshooting ] Tapo Camera Notification Issues

 

If the camera used to be working, it does not seems to be due to router firewall, but we will need some  information like the camera log to look into it further, can you help get the below information : 

1. Model of mobile phone and its OS version.

2. log of the camera: How to Get the Log of Tapo Camera?

3. the MAC address of the camera, please share via PM 

 

 

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Re:Stopped receiving notifications on TAPO C210 camera
2023-03-03 06:49:49

Solla-topee wrote

Hello   @JorgeCCardoso 

 

Thank you for reaching out to the community and for letting us know the case details!

It's good to know you've tried some troubleshooting steps here [ Troubleshooting ] Tapo Camera Notification Issues

 

If the camera used to be working, it does not seems to be due to router firewall, but we will need some  information like the camera log to look into it further, can you help get the below information : 

1. Model of mobile phone and its OS version.

2. log of the camera: How to Get the Log of Tapo Camera?

3. the MAC address of the camera, please share via PM 

 

 

  @Solla-topee was this resolved?

I am facing a similar issue in iOS. However, the notifications seem to appear on android. Haven't got any response on this yet!

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Re:Stopped receiving notifications on TAPO C210 camera
2023-03-10 06:32:05

Hi  @nirjharv 

sorry for the delay, there are many factors can be the reason of not receiving notification problem, it is encouraged to starta New thread for your case if you continue to face the issue after checking the above settings mentioned in this thread/ article. thank you!

 

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