Kass bulb won't connect to my WiFi but will connect to my mobile hotspot

Kass bulb won't connect to my WiFi but will connect to my mobile hotspot

Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
2023-02-02 13:52:12
Model: KL135P2  
Hardware Version:
Firmware Version:

I'm going crazy. I cannot get my Kass or Tapo smart bulbs to connect to my home wifi network. I've already returned the tapo bulbs but I really don't want to have to return Kasa too! I've reset my router and modem already. I've reset the bulbs. I was curious and tried using my mobile hotspot and IT WORKED! clearly something with my WiFi network but I've googled for days and tried everything! What am I missing??? Help! 

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#1
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4 Reply
Re:Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
2023-02-03 01:13:55

  @Rissag 

If the bulb can connect a Hotspot Wifi network but not your Home Wifi network, this may require checking some settings on Wi-Fi router/ modem

  •  Please refer to FAQ here for more detailed troubleshooting suggestion based on the error message in the kasa app. 

What should I do if I fail to configure the Kasa device?

 

  • You can try to adjust the firewall settings on the modem & router temporarily
  • Wireless security: WPA/WPA2+AES is recommended
  • Change the wireless channel to 1, 6, or 11 and channel width to 20MHz of the router and configure the smart device again.
  •  For dual-band or Mesh router, use a different SSID (Wi-Fi name) for the 5Ghz band from 2.4Ghz  if possible

 

If you continue to face the same issue, may I know the model of Wifi router, a photo of router Wireless settings, the photo of error message in the kasa app, thank you. 

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#2
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Re:Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
2023-02-03 02:01:12

  @Solla-topee 

 

I have tried every troubleshooting option... 

 

Here is the router.. 

 

D-Link AC1750 High-Power Wi-Fi Gigabit Router, Dual Band, MU-MIMO, QoS, SmartConnect, 3X3 Wireless, 4 Gigabit Ports, WiFi Coverage, 4 High-Power External Antennas Plus High-Power Amplifier (DIR-867)

 

My settings are attached as a screenshot... 

 

The error I get simply says cannot connect smart bulb to your home wifi network.. 

 

I know it has to be some advanced firewall setting or something on my router that I'm missing. 

 

 

Thanks in advance for your help. 

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#3
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Re:Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
2023-02-04 04:45:40

  @Solla-topee I forgot to mention. I have Globe bulbs as well and they have no problem connecting to my network. As well as Tuya. For some reason it's just the Tapo and Kasa bulbs. 

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#4
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Re:Kass bulb won't connect to my WiFi but will connect to my mobile hotspot
2023-02-08 04:47:31

  @Rissag 

Hello

You may give your ISP a call and check if there is any firewall on the router or modem.

We create a support email to help with your case,TKID230213289,. Please check your email inbox. Can you share the Wifi settings of router to us via email or forum,

Meet Us at CES 2023 | Featuring Wi-Fi 7, EasyMesh, Matter, and a New HomeShield Security
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#5
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