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KL135 Bulb does not turn off completey

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KL135 Bulb does not turn off completey

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
KL135 Bulb does not turn off completey
KL135 Bulb does not turn off completey
2023-03-23 06:45:37
Model: KL135  
Hardware Version: V1
Firmware Version: 1.0.13

Hi,

 

By bulb does not completely turn off when I use the app, it emits a low level of light constantly. It also seems to take a long time for Orange to be displayed. Blue / Green are instant but Orange takes a few seconds to change - this includes when Orange is a preset and set as an 'ON state', the bulb starts as bright and then eventually changes to Orange

 

This would be fine if I wanted a night light but that is not it's purpose. Surely it isn't supposed to be that way?

 

If I turn the lamp off at the wall it obviously loses power and the light goes off. But this is no help as I then can't use the app

 

I've tried a soft reset, hard reset and moving it to a different lamp. Any other ideas?

 

 

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3 Reply
Re:KL135 Bulb does not turn off completey
2023-03-24 01:10:01

Hello  @Nathan_L 

 

thank you for reaching out to the community.

If the bulb does not completely go off, you could try a different light fixture and see if it's related to a certain light fixture. 

 

For the two problems you mentioned, can you provide a video shared link for us to better understand what happened. 

May I know is this a new bulb?  Do you have other kasa bulbs to replace this bulb to help isolate the issue, thanks!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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Re:KL135 Bulb does not turn off completey
2023-03-26 07:37:38

  @Solla-topee Thanks for your reply

 

I've tried a different light fixture but not luck there either

 

This is indeed a new bulb (and my first Kasa bulb), so it may be faulty? I have another brand of bulbs in the house which are all ok

 

If no other ideas, I'll take a photo of the light but it's basically like it's stuck on the fully dimmed setting

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#3
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Re:KL135 Bulb does not turn off completey
2023-03-27 02:19:35 - last edited 2023-03-27 02:20:05

Hello   @Nathan_L 

That would be good if you could share a photo of the bulb to demonstrate the issue. 

If you have tried a factory reset the bulb, tried a different lamp, you could consider getting a replacement by with our local support or the retailer under the device warranty. 

How to reset TP-Link Kasa smart bulb?

Feel free to let us know if the replacement unit works for you!

 

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.
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