T100 motion sensor does not trigger sound on H100 hub

T100 motion sensor does not trigger sound on H100 hub

T100 motion sensor does not trigger sound on H100 hub
T100 motion sensor does not trigger sound on H100 hub
2023-03-24 17:10:59
Tags: #Help
Model: Tapo T100   Tapo H100  
Hardware Version: V1
Firmware Version: 1.2.3 Build 221012 Rel.103821

Hey guys I've just bought the T100 motion sensor and the smart hub H100. 

 

The idea was to have the hub play a sound everytime the sensor is triggered. 

 

The hub and sensor are paired. 

 

I've set up the smart actions in the tapo app "motion activated alarm" but no matter what, there's no sound from the hub at all when the sensor is triggered. I do recieve the push notification on my phone when the sensor is triggered though so the sensor is working. I've set the effective time to "always" as well. 

 

Under Smart actions;

  • When - Motion Sensor "Motion Detected"
  • Then - Smart Hub "Ring" 

 

Delay action is disabled. 

 

 

What could be the issue? 

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Re:T100 motion sensor does not trigger sound on H100 hub
2023-03-27 02:41:42

 Hello  @velar 

Thank you for reaching out!

  • Please ensure the firmware of tapo smart devices are up- to-date in the app. 
  • May I know will H100 the hub ring properly when you press the Ringtone button in the Tapo APP> the device page of tapo hub: 

 

Can you share the screenshots of smart actions showing detailed setup and the names of the devices, we'd ba happy to take a closer look and see what's going on.Thanks!

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