AI Person Detection broken after last firmware update 1.3.5
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.AI Person Detection broken after last firmware update 1.3.5
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
After the last firmware update 1.3.5, every movement detection also triggers a person detection, which makes the AI person detection useless in my Tapo c200 camera. Can you please fix it or let me return to the older version that worked perfectly?
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Hello everyone, we have received some feedback about the AI detection problem of Tapo Camera after updating the firmware to 1.3.5. If your Tapo camera encounters similar problems, check more details below.
*Start a new thread if the problem phenomenon is different.
*Reply to this thread if your camera model is not mentioned but it has the same phenomenon.
This Solution Applies To:
Tapo C100/C200, TC60/TC70
Issue description/ Phenomenon
The cameras in the Tapo Care plan, with both Motion Detection and AI (Person) Detection enabled, after updating the firmware, every motion detection will trigger a duplicate AI (person) detection while there is no actual person detection event.
Solution
We have made beta firmware for the affected models, we would like to invite you to join the beta test!
How can I apply for the beta firmware?
Please email support.forum@tp-link.com with the Title [Forum ID 606468] Model + Duplicate Person Detection. Please include your TP-Link ID, Firmware and hardware version of your camera in the email.
How to update beta firmware: Beta update is the same as normal Tapo firmware update, refer to the instruction here: How to update the firmware of Tapo devices in the Tapo App
Note: The Beta firmware will be pushed to your TP-Link ID through the cloud, please ensure your camera stays online in order to receive the beta firmware.
Be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
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Hello! Thank you for the feedback. Please try to leave the person detection enabled only, disable motion detection and other detections, test if the problem still occurs.
What type of movement occurred in the video? Vehicles, pets?
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The suggestion is for testing purpose only. Please confirm if the AI (person) detection works independently. You can try to trigger the detection by working in front of the camera.
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@Wayne-TP yes, the person detection works independently, but loses a lot of events as expected.
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Thank you for the update. The tech team was made aware of the problem, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.
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@Wayne-TP Hello. I am having the exact same issue. I have followed the suggestions and even with only person detection on I am getting recordings of cars etc. I've tried all sorts with the settings amd it's very frustrating!
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@MotherMagpie they launched a new firmware version 1.3.6 that fixed for me!
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giovannirosa wrote
@MotherMagpie they launched a new firmware version 1.3.6 that fixed for me!
Did you get the update as a beta/test or is it an official release?
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@KalleKat sorry guys, I didn't notice before but they said it's a beta version for me, so probably it's not available for everyone yet. But the new version fixed the issue. I already replied them that it worked, so they should launch it soon.
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