Losing sound with long periods of streaming

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Losing sound with long periods of streaming

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Losing sound with long periods of streaming
Losing sound with long periods of streaming
2023-05-02 13:40:43
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.3.5

We use our C200 camera as a baby monitor and from our child is put to bed and during the evening and through the night we will have the stream live on an iPhone seeing as we aren't able to hear if our child needs us during the night due house layout and so on.

 

The issue we are having is that sound will cut out at some point during the night meaning we wake up in the morning realising that there is no sound present even though the image is still running without any issues.

 

This is an intermittent issue and happens both when using the Tapo app and when using RTSP stream over local network through VLC. Some nights sound will still be present in the morning other times it will have stopped playing sound during the night with the video feed still running.

 

The connection is stable in that it doesn't cut out, and we're not interrupted every 5 minutes from being on a different network seeing that both camera and iPhone is on the same network.

 

This has always been an issue since we got the camera, I think we've had it for close to two years at this point.

 

Current app version on iPhone (iOS 16.4) is 2.15.504, although as mentioned this isn't a new issue.

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Re:Losing sound with long periods of streaming
2023-05-05 08:09:03

  @weltzlauridsen 

Hi,
In this case, we need more information to find the problem, and please help collect the following info.
1) How often does this issue happen?
2) Please check if the camera's microphone is turned off when there is no sound present on the Tapo app>Live view page. 
3) Please check if your phone's volume is 0 when there is no sound present.
4) If you go out from the camera's live view page and go back again, will the sound be present again?
Best Regards

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