Tapo C520WS sound quality

Tapo C520WS sound quality

Tapo C520WS sound quality
Tapo C520WS sound quality
2024-01-23 08:38:09 - last edited 2024-03-19 03:59:24
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

The sound quality on my c52ows is very poor , its quiet ,muffeld and intermittent, i can't even hear a car passing by.

In comparison i can easily hear people talking in street on my igeek camera.

Adjusting the mic gain doesn't help at all.

This seems to be an issue with these with many people complaining about the problem, is it a hardware or software problem?

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#1
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1 Accepted Solution
Re:Tapo C520WS sound quality-Solution
2024-03-19 03:58:47 - last edited 2024-03-19 03:59:24

  @MarcinC520WS  @CAM_TEST 
Hi,
We have new firmware for the Tapo C520WS V1 to improve the audio performance, please send me(@Solla-topee) a private message with "Forum ID 652178+Tapo C520WS's MAC address", and I'll send the new firmware to the camera, and you can update the firmware via the Tapo app to check if it helps.
Best Regards

Recommended Solution
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#28
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42 Reply
Re:Tapo C520WS sound quality
2024-01-24 05:55:31

  @bob-one 

Hi,
1. On the Tapo app>camera's Device Settings>Advanced Settings>Voice Call Mode page, please select the Compatible Mode and check if the sound quality of the camera will be better.

 

2. Please help confirm the following information if the camera remains the same phenomenon.
1) Do you have the reported phenomenon when watching the camera's live stream or video recordings?
2) Can you share a video showing the phenomenon with us for further analysis?

 

Best Regards

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#2
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Re:Tapo C520WS sound quality
2024-02-02 18:45:53
Hi, sorry i never got a notification your reply, i have changed the setting but its not much better. This is the second camera and its the same as the last one. Tested inside the camera seems to pick up fine with zero background noise, its almost as if its got an aggressive noise cancelling or noise gate which is blanking out the noise.
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#3
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Re:Tapo C520WS sound quality
2024-02-02 18:56:11

  @bob-one I also have the c325wb, this doesn't have the same probelm with sound.

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#4
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Re:Tapo C520WS sound quality
2024-02-04 11:11:36

  @bob-one 

Hi,
If it's possible to let the Tapo C325WB and Tapo C520WS monitor the same place, please have a try, and send me the videos recorded by the Tapo C325WB and C520WS to have a comparison.
Best Regards

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#5
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Re:Tapo C520WS sound quality
2024-02-04 11:47:13

  @Solla-topee 

I have put 2 clips on youtube

c520

c325

The 520 doesn't pick the car noise up, what i have noticed is when you turn the mic off then back on for a second you get sound then the noise cancelling shuts everything off again.

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#6
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Re:Tapo C520WS sound quality
2024-02-05 08:52:33

  @bob-one 

Hi,

I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

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#7
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Re:Tapo C520WS sound quality
2024-02-05 11:22:22

  @Solla-topee 

 

Hi , yes i have had an email and thank you for the support, however i have now sent the camera back to amazon for a refund as this is the second camera with the same issue with the sound.

I did cover the mic with a wind shield to see if that would help but it didn't.

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#8
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Re:Tapo C520WS sound quality
2024-02-06 08:34:41 - last edited 2024-02-06 08:34:58

  @bob-one 

Hi,
I see, thank you for your support of our product and your attempts, and we will continuously improve our products and deliver the best performance possible.
Best Regards

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#9
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Re:Tapo C520WS sound quality
2024-02-12 12:29:31

I had also returned c520ws two units due to audio and poor video quality issue. Video quality has been crippled down due to low bitrate. Recording resolution was set to 2k 25fps @ 50hz power line frequency. Tested via local stream/RTSP (primary/mainstream 2K QHD).

 

Tapo C220 audio and video recording quality is way better than C520ws. Also colors of c520ws are way to saturated and sometimes washed out compared to C220.

 

TP-link really needs to give a high/adjustable bit rate for TapoCloud and local rtsp streams if they want survive competition.

 

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#10
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Re:Tapo C520WS sound quality
2024-02-17 22:31:39

@Solla-topee 
I have the exact same problem as bob-one.

The sound from 2 cameras is muffled. The cameras are a C520WS mounted outside and a C220 mounted inside.

Is there a fix?

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#11
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