Alarm went off by itself in the middle of the night

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Alarm went off by itself in the middle of the night

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Alarm went off by itself in the middle of the night
Alarm went off by itself in the middle of the night
2023-05-06 13:35:41

Hello, our Alarm went off by itself in the middle of the night and scared my baby. I didn't even have my application open.

How this happened????

 

could you provide me with the log history  to understand how this happened? We do not have SD card inserted by I guess you can track API calls. 
 

  0      
  0      
#1
Options
1 Reply
Re:Alarm went off by itself in the middle of the night
2023-05-08 07:07:01

  @Jvaha 

Hi, 
It's suggested to check if the problem is related to your Alarm settings on the Tapo app. You can go to the Tapo app and go to the Camera Settings page>Detection&Alerts>Camera Alarm to check the Alarm settings, if you have set an alarm schedule, the alarm may turn off according to the schedule you set without opening the Tapo app to turn it off manually.
By the way, the camera alarms only when it detects activity.
Best Regards

  0  
  0  
#2
Options