Solution What to do if my Tapo Camera gets bricked after a firmware update?
This Article Applies to:
All Tapo Cameras
Description:
The camera's LED turns blinking or solid red continuously in some scenarios(such as a power outage to the camera when updating the firmware) and doesn't respond to a factory reset.
Important notes when updating the camera's firmware:
1) DO NOT power off the camera during the firmware update.
2) Make sure the network quality is good.
Solutions:
Case 1
Applicable Models:
Tapo C100 1.0
Tapo C200 1.0
TC60 1.0
TC70 1.0
Suggestions:
1. Try to Factory Reset the camera and ensure your reset operation is correct.
2. Try the method below if a factory reset does not work.
How to manually upgrade the firmware of the Tapo Camera with a microSD card?
If the concern persists, please contact the local support or retailer to proceed warranty.
Tips: When contacting local support or retailer, you may provide 1. the problem description with device model and hardware version 2. Led status on camera 3. if there was any power outage 4. the proof of purchase and SN, so they could deal with your case faster.
Case 2
Applicable Models:
All Tapo cameras except the models mentioned above.
Suggestions:
1. Please ensure your reset operation is correct.
How to reset my Tapo camera?
2. Try the steps below to recover your camera.
1) Make sure the internet is stable and the router has a strong signal.
2) Power off the camera.
3) Move the camera closer to the router and power on the camera.
4) Wait for around 10 minutes, the camera will automatically connect to the previous Wi-Fi and re-upgrade the firmware.
If the above suggestions does not help, please contact the retailer or local support to check the device warranty.
Case 3
Applicable Models:
Tapo C310 V1 & V2
Tapo C320WS V1
TC65 V1
Suggestions:
1. Try the troubleshooting steps in Case 2.
2. Try Web Emergency Recovery, and below are the detailed instructions.
Tapo cam Web Emergency Mode Instructions
If the concern persists, please contact the local support or retailer to proceed warranty.
Related Articles:
My camera (C420) won't reset - Solution
Tapo C310 - Firmware update bricked camera – Solution
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Just want to chime in to say my C210 is also failing, for some reason. I can get so far as to see the wifi SSID, and even connect to it, and ping. But the app never connects. Reset a dozen times, rebooted more, the camera just sticks on flashing red and green, or seems to be in a boot cycle. It's shameful that Tapo and tp-link don't provide a solution to this horrible problem.
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I think my C520WS was bricked. How can I restore it? I just bought it then there is a power outage that causes it to just show red led. Its behavior is like in a state of boot loop. Can you help?
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@Wayne-TP Can Someone PLEASE provide the bin file for C510W's firmware, thank you
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@Wayne-TP Hello. I have a Tapo C320WS - V2 camera. On April 14, after an update that lasted about 3 hours, the update was unsuccessful. After that, the LED flashes red and I cannot access the camera either via WIFI or the web interface. I would like to request the file with the latest firmware version so that I can restore my camera. If anyone has this firmware, please share it or suggest a way to restore it. I may have to overwrite the flash memory so that I can restore my camera. Thanks in advance.
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didokipen wrote
@Wayne-TP Hello. I have a Tapo C320WS - V2 camera. On April 14, after an update that lasted about 3 hours, the update was unsuccessful. After that, the LED flashes red and I cannot access the camera either via WIFI or the web interface. I would like to request the file with the latest firmware version so that I can restore my camera. If anyone has this firmware, please share it or suggest a way to restore it. I may have to overwrite the flash memory so that I can restore my camera. Thanks in advance.
Available solutions are provided in this article. If it doesn't work for you, contact support team for warranty assistance.
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@Wayne-TP
Available solution is supposed to work for V1 camera only, according to instructions.
Does it work for V2 too?
Case 3
Applicable Models:
Tapo C320WS V1
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A small suggestion.....
To avoid power drop outs during firmware upgrade, I ALWAYS connect my cameras to a fully charged 6Ah or better, 12v BATTERY rather than the AC wall plug power supply. Then even if your home/office AC power flickers or goes out the camera will still update since it fully downloads the firmware update first before it begins installing it.
The problem will occur if you drop AC power after the firmware installation begins. Battery power completely avoids that possibility.
All you need is a 12v battery of sufficient capacity that is fully charged and a 5.5 x 2.1mm male connector (same as what's on the end of the AC Wall wart power supply cord.)
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