Connexion caméra hors domicile

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Connexion caméra hors domicile

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connexion caméra hors domicile
Connexion caméra hors domicile
2023-05-10 16:19:02
Model: Tapo C200  
Hardware Version:
Firmware Version:

Bonjour, ma caméra tapo c 200 ne détecte pas de mouvement et ne détecte pas de notification lorsque je suis hors de mon réseau Wi-Fi domestique. Et ça ne marche pas la nuit pour les détections non plus...

Cela fonctionne correctement lorsque je suis à la maison uniquement.

Puis-je avoir de l'aide ? Merci

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Re:Connexion caméra hors domicile
2023-05-11 09:17:05

  @Nineo 

Hi,

The problem seems you can't control your Tapo C200 remotely, please reboot the camera and your router, then check if it will solve the problem. 

 

If the problem remains, please check the following information for further analysis.

1. Please ensure the camera's firmware and the Tapo app are up to date.

2. Check if you can watch the live view page of the Tapo C200 and change the camera settings when away from home.

3. Who is your ISP? What's the model number of your router? 

Please check if your router is working fine. If yes, change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.

4. Refer to the tips in the below link to check if the motion detection settings are correct on the camera.

Motion Detection Is Not Working On TP-Link Camera

 

Best Regards

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