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Home Mode and Away Mode not completing settings on all cameras

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Home Mode and Away Mode not completing settings on all cameras

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Shellington

2023-07-01 16:41:53

Posts: 6

Helpful: 1

Solutions: 1

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Registered: 2023-07-01

Home Mode and Away Mode not completing settings on all cameras

2023-07-01 16:41:53

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Model: Tapo C110 Tapo C210

Hardware Version: V2

Firmware Version: 1.3.2 and 1.3.6

Hello Forum,

A few days ago my iphone updated the App to v2.16.106. Before this all was working.

Since then the Home and Away Mode buttons fail to update all cameras.

My two C320WS's respond correctly and have their setting changed every time. But it always reports my the C110's and C210's were not completed.

Rebooted phone, router, cameras. Uninstalled the App and reinstalled. No different.

My wife has the same model of iPhone. Logged in on her phone to our Tapo account with the same latest version of App and it worked. On an Android tablet with the latest version of the App it also works. Just my phone.

What else can I try? Any advice gratefully accepted.

2 Reply

Solla-topee

2023-07-03 10:15:34

Posts: 13397

Helpful: 2309

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Registered: 2020-05-19

Re:Home Mode and Away Mode not completing settings on all cameras

2023-07-03 10:15:34

@Shellington

Hi,
Please note that the settings of the Home and Away mode won't sync when you log in to the Tapo app on a different phone. And you need to set up the Home and Away mode again if you switch the phones.

About the problem you report, please check if the settings of the Home and Away mode are the same on your phone and your wife's iPhone. If not, please correct the settings and then check if this feature will work fine on your phone.
How to edit Home and Away Mode for Tapo camera?

And if the problem remains, please help confirm the following information.
1) Send us a picture of the error message that appears when you use the Home and Away mode.
2) Send us the configuration pages of the Home and Away mode on your phone and your wife's iPhone.
You can send me a link to download the pictures via private message.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Shellington

LV1

2023-07-04 09:43:28

Posts: 6

Helpful: 1

Solutions: 1

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Registered: 2023-07-01

Re:Home Mode and Away Mode not completing settings on all cameras

2023-07-04 09:43:28

@Solla-topee thank you for the suggestion. As soon as I can get my hands on my wife's phone for long enough I'll will try.

Home Mode and Away Mode not completing settings on all cameras

Home Mode and Away Mode not completing settings on all cameras

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